Goddard Veterinary Group, Wanstead Veterinary Hospital

"Delighted with the changes made to the call handling system at the Wanstead veterinary hospital. Spoke tonight to Nicky after waiting only a few minutes to get through!. I remember regularly waiting up to an hour before getting through. Nicky was so happy to help me tonight, and genuinely so delighted to hear my feedback on the changes made in reception enabling clients to have vastly improved experience. We have been using Goddards since my cats were 7 weeks old, they are both 11 years old now!. I truly dreaded ringing the hospital because of the extended wait time to get through to the receptionist. Congratulations on all the changes that have been made, I shall now no longer have that sinking feeling when calling!. Big thanks to Nicky who was so kind, professional. Thank you to all of you who made the change happen."

"My precious old boy was very happy after his visit to Wanstead Vets ❤️ The lovely vet Iona was very gentle with him during his examination and blood test (he has arthritis). He stayed in the cat friendly hospital area for some monitoring through out the day and came home completely calm and ready for dinner. Thank you"

"I called desperate for some advice for my dog who lives abroad and has a kidney failure in order to get a second opinion. I got a call back immediately after emailing his results. I am truly so grateful from the bottom of my heart for Mrs. Alina giving me her time, advice and expertise. The kindness, generosity, and care given to me when my dog isn't even a patient of theirs is truly amazing. Incredible service. Thank you ."

"Unfortunately we recently had to make the difficult decision to put our 13 year old dog to sleep after being diagnosed with liver cancer this year. I called a couple of times and was handled with kindness and sensitivity as decisions were made. We were informed of the costs, being out of hours, and all choices for her care clearly but compassionately. The vet Adam and all reception staff gave us all the time to cuddle her for a final time , and to say our goodbyes. They even took the time to send us a condolence card today. Vets and staff have a difficult job keeping everyone's pets cared for, and their owners happy with staff crisis affecting them too. Our experience was faultless."

"Hands down the best experience with a vet I've ever had. They saw my poorly cat Nutmeg within hours of me calling, after seven other practices couldn't fit her in, and I really feel like they went the extra mile for her. Communication was consistently great while she was an inpatient, and I could tell that they had got to know her personality and were working hard to keep her calm and encourage her to eat. My brother saw how great they were with Nutmeg and is going to start bringing his cats here too. Every vet who handled Nutmeg was really friendly and reassuring, and they even let her stay an extra night for free when my train was cancelled and I couldn't make it back in time for her discharge appointment. The cats-only section in the waiting room is a bonus too. I now have my best friend back to normal and I can't thank the staff at Goddards enough."