Boots

"Difficult to find what I was looking for as there appeared two pharmacists and somebody on a till at the front of the shop available. When I finally got to the head of the pharmacists queue the pharmacist was very, very helpful."

"It's important for Boots to clearly communicate their policy regarding dogs in the store. I frequently bring my dog into the store and am only asked to carry her. However, today, when I brought my dog in while carrying her, as I always do, the employee at the checkout told me that dogs are not allowed, without any explanation, I felt humiliated and upset."

"I went to ask for medication for my sty, but was shocked to find that the lady at the prescription counter only told me that the NHS does not recommend prescribing medication for sty and that I should basically just put a warm cloth over my eyes to heal them... I then went to a nearby pharmacy and was able to get a prescription for an ointment to treat the problem."

"Really awfull customer service. The only helpfull Man was actualy security guy. Lady in hijab just said she wouldnt know where sth is.. The Man at the counter doesnt say hi or thank you, it was unpleasant experience."

"Edited from 1 star to 3, as the below experience did happen, however, since then the service has been much quicker and the staff are usually very friendly. The queue to collect a prescription is never shorter than about 4 or 5 people, with a maximum of two pharmacists working. Since moving to Clapham I go without my medication regularly because I simply don't have time to collect it. I need to move pharmacy ASAP but there is very little alternative. More than once when I have queued they've told me that I've collected it already, which hasn't been the case, they must've simply lost it amongst the millions of other prescriptions that they have lying around. By that point they have decided that they won't dispense it, so I have to ask my doctor for another prescription and start the process all over again."