The Fold Croydon

"Edit: Showing the epic design of the bin shuttle. The shuttle is blocked because there's only a bin collecting the rubbish of the whole building. Management team should seriously think about the solution. ========= The flat is alright but gets super dusty all the time. There was a time I was away for 1 week. I shut all the windows and doors before leaving, the flat was full of dust when I came back. Not to mention the extremely poor property management team. The resident team looks like an amateur compared to other build to let properties. They only open 1 lift access to the floors all the time. It is nonsense that residents across 34 floors have to share one single lift for in and out all the time. Additionally the bin shuttle is always broken. We have to walk down to the basement, push through so many doors to throw our rubbish in the waste room. The most insane part is that the management team issues SECTION 21 to the tenant right about 2 months before the tenancy contract ends before you decide the renewal of the contract. It is totally an unpleasant experience. Avoid this building."

"I have to say a huge thank you to the reception team for helping make my move here easy and stress free. I've been here a few months now and I have no complaints whatsoever. My apartment is beautiful, the views are stunning, and the building has all the facilities I need. Thank you to the wonderful Krina, Michelle, and Arnold for all your that you do. Having a friendly, welcoming and supportive team at reception make a huge difference. I hope your efforts and support don't go unnoticed"

"The view is amazing and the apartment is lovely, but upon moving in we had electrical problems which took forever to fix and constant reminders from our side. At times the lifts don't work (without reason) and it's inconvenient, no way you can take the stairs for +30 floors. Some staff members are cheerful and really nice to talk to, but others are grumpy and a pain to interact with. The building is quite aesthetic and has nice shared spaces, but there have been leeks affecting the top floors. Rating three stars and not lower because I really like the apartment."

"Edit: It seems like since there has been some criticism, the staff have started making some changes and being responsive. Great! However, my move in was so awful that I stand by my original review. Before this, I lived somewhere way more central in London (zone 2) where the entire time I was treated with respect and transparency. Initially, I was excited to move into The Fold, and I don't get any pleasure from leaving bad reviews. Unfortunately, there are just a lot of niggling annoying bits and pieces that make living here feel stressful. Hope it improves in the future. ----- Really nice new flats, but the management and staff ruin the experience. They don't respond to your requests or emails (like literally - I sent five emails about an issue and not a single one was answered. even put in a request through the resident's portal and it was just closed with no response. When I first moved in, front desk staff were rude and didn't care about my onboarding at all. When I first went to pick up my key, I rang the bell for reception and one of the women made eye contact with me and then walked away. I had to wait for someone to leave until I was let in. It also left a sour taste in my mouth on one occasion to see a young woman struggling to bring in multiple large packages while the two front desk people just sat doing nothing and watched her. Surely, if you're front desk reception you should try to lend a hand?? Try to hold the door open at least? The only nice people have been one young man I've seen at the desk on the weekends, and another who works later in the evenings. On top of that, the lifts are frequently broken, which is awful when there's like 35 floors and you're near the top. >:[ Overall, I'd stay away from this place and try somewhere else. I'll most likely leave after my year lease is up."

"I want to share my thoughts about this wonderful place. I don't understand where these negative reviews came from, because I am absolutely delighted with The Fold. I moved into this apartment on November 9th, and a week later I already have something to say. Concierge service. I didn't have time to register in the private system for residents of The Fold, there is too much information, but even without it I get full 24/7 support from the company. I am always greeted here with a smile, always happy to help, solve some of my everyday problems and always in touch. I was very pleased that when I moved, I received a full package of documents by e-mail, my Contract and Inventory Report, not just with a description of the apartment furniture, but also with an indication of all defects and scuffs. This pleased me very much, and suggests that the company works honestly with its landlords and does not want to impose any additional expenses after eviction. Handbook for residents is a separate love. A huge document, with a complete guide to what works and how, where to go + travel guide to the nearest GP, shops and leisure centers. I want to mention some guys. I think they deserve some small encouragement for their work. I think this is The Fold's business card for today. First of all, I want to express my gratitude to Krina for helping me to quickly process all the documents for the move, and organize a quick move, and not stretched out for weeks, as usually happens in other companies. She worked so quickly and efficiently that it didn't even bother her to answer my night letters. Before I had time to stop by, I already felt support and care for myself. A few hours before the arrival time, I was able to leave my things in the parcel room, which made it possible to easily move at the specified time. And interestingly, it was not limited only to the execution of the document, she continues to stay in touch to this day. A very nice woman. If you are lucky enough to meet Michelle, then you are lucky. With her, my first days and moving were very easy. When I moved into the apartment, she constantly kept the doors open at the entrance, helped me with heavy bags. I was surprised when she took my bags and dragged them along with me. And I didn't even ask for it. On other days, when I was transporting heavier things, she offered me a wheelbarrow for transporting luggage, which I could take to a taxi, which was also easy to move. When I just moved in and started living in an apartment, I noticed some problems with my dishwasher (not a breakdown, but most likely due to the fact that it was its first launch, and I didn't know how it worked). I immediately informed her about it. Instead of just telling me that she will leave an application for a master, and you need to wait a “week” to solve the problem (as the British usually like to promise)), she immediately went with me to the apartment on her own and tried to solve this issue herself. And to everything else, she left a lot of dishwasher tablets for the first time, realizing that I had just moved and had not made any purchases yet. It's very nice! Until today, every weekday, she is constantly in touch and is always happy to help. It's amazing! Arnold. This cute guy, my lifeguard on weekends and at night. I think I approached him with the most stupid questions, and all because I was too lazy to read the Handbook, and he was happy to help. From the last one, when I couldn't find a place to throw garbage, he didn't just point me to the door, but went with me and showed me how everything works here. Therefore, what can I say about The Fold team - the guys are very good, always in touch and always help. No one kept me waiting for weeks and all issues were resolved instantly. They try very hard to be useful, and they are very good at it. Thank you, I'm happy to be here."