Leonardo Hotel Croydon

"We really enjoyed our stay at Leonardo. We booked a double room and paid on arrival, we were then told that we had a free upgrade to a king-size room which was a wonderful surprise and very much appreciated! The rooms are clean, light, and great-sized. The bathroom has a shower and a bath, with a lovely illuminated mirror. We had water and biscuits provided every day during our stay and a working fridge which can be used. There is a bar and restaurant which we didn't use but was always busy which is a good sign, and there is a small shop with snacks and drinks should you require anything. The hotel is situated a 5 min walk from Croydon East station, and takes about 30 minutes to get into London, making it a good base in my opinion. Equally, Croydon centre is a 5 minute walk and there is an array of places to eat and drink nearby. Would stay here again and would recommend."

"The reception staff are very professional and gave excellent service. In fact all the staff I meet were great. The room, it must be said was not a lot different to premier inn. The rooms are more colourful and a little bigger but that was really the only noticeable difference. I didn't walk in and think this is worth at least an extra £20 a night. I had a meal from the restaurant and it was tasty, filling and we'll worth the price. The bed was comfortable and the shower worked well."

"Overall a good experience of a 3 night stay. Opposite the shopping centre and main road, so convenient but front rooms noisy. The heating kept resetting and I couldn't turn it off which made the room too warm for my personal taste, but it was clean and the bed was very comfortable. Restaurant and bar area was popular. Breakfast had good selection. Friendly staff"

"Would give 0 stars if it was allowed. Had the worst, most terrifying experience at this hotel and were promptly harassed by the manager. My friends and I were staying in London for the weekend on holiday, and we thought the hotel was lovely at first. After one night, we were awoken early in the morning to hours of construction that we weren't told about when we made the reservation. Then, we nearly called the police after hearing screams for help from the neighboring room. After calling reception twice, no one helped us and we left two days early. So, after hours of construction and screams for help that prompted us to call the police, the manager and staff told us nothing was going on even after we begged to go investigate the situation. I suppose you should go to this hotel if you want to fear for your life and then be gaslit by the entire staff. Cheers! P.S. we were promised a refund and after countless calls and e-mails have heard nothing. So, we will continue to leave as many reviews as it takes until we are answered! Xoxo"

"The room was nice and clean, No where to put your make up on! The fridge was under the countertop where you need to sit to see in it. The bathroom needed the grouting in the shower area to be redone some of it was black! But the bathroom itself was clean. I really liked the staff here, both at reception and the bar they were welcoming and polite. Can't fault them. Thank you. Didn't eat here but after eating at the Birmingham Jury's inn I will not eat in this hotel chain again! Food below average and over priced! All in all I had a good experience."