The Lansdowne Hotel

"Called to make a query about the facilities of the hotel today, 13:00 at 24/05/2021. The lady who picked up the phone at reception was incredibly rude. I’ve stayed at the hotel before and it was great but this customer service was horrific. She didn’t answer our query about the gym and also asked “why are you asking me this. Call the gym” word for word, in a passive aggressive tone. Won’t be staying here again"

"Great location! Just 15mins away from Central London. Easily accessible and reasonable prices. I had a really pleasant time and the rooms were clean but the thing that makes this such a good place to stay is the staff’s excellent customer service. All of the people were very helpful and wonderfully patient with their time and advice. I so enjoyed my stay there and I hope to return."

"Avoid!! The room was gross. The bathroom looked like a male pub toilet. there was no hot water for the shower and the pressure was rubbish. There was blood splattered up the wall in the bedroom. There are no breakfast facilities and the staff weren't friendly. I would give 0 stars if I could! There were a few mess ups with our booking which I took up with the reservation team and the woman on reception wasn't being helpful. Lucky this was a trip on a virgin experience day and I took the issues up with them and got most of the trip cost back."

"Very nice experience. Rooms didn't have air conditioning so not recommended during a heatwave. Didn't get an opportunity to use the spa but a definite plus for me. Only fault was in the morning of check out the cleaner didn't knock but just unlocked the door and came straight in to naked guest. I spoke to the receptionist who said they would speak to her. Outside the front door of the hotel is the unofficial smoking area. This does present the hotel in a good light or good for the image. I feel something more suitable should be set up maybe towards the back of the hotel."

"Average hotel experience. It was very noisy and far too hot in the room, which made it hard to sleep. Very convenient location for direct train into London. Cheaper and easier than staying somewhere in central. You get what you pay for."