Reliable Homes Crouch End Estate Agents

"Utterly awful experience, insulting levels of customer service and professional standards. As many others have noted in previous reviews, this agency shows absolutely ZERO consideration of prospective tenants, and I dare guess prospective landlords too, in not upholding a transparent process. My partner and I were booked for a flat viewing, which we had to make space in our diaries for and travel a long distance to make, as we are currently not living in London. Having received a reminder about our appointment, we went to the property safe in the knowledge that an agent would be there to show us around. This turned out not to be the case, as we waited around and no one showed up. Several phone call attempts later, finally we got through to their office and the person I spoke to acted as though he was completely clueless about our appointment, coming up with the poor explanation that his colleague in charge of our viewing had gone home sick earlier and that we should wait till she's back the following week to reschedule. All of this was a LIE: I went back to the ad link shortly after, and it clearly stated "Let Agreed". So in essence, they had found a tenant before showing the property to us and had not even taken the minimal trouble to let us know to spare us a pointless trip. TENANTS: stay away from these time wasters. LANDLORDS: stay away too. This agency is not going through a fair and transparent tenant selection process, thereby not acting in your best interest and potentially causing you to lose out on best offers and carefully vetted tenants. Shameful, unprofessional, pathetic and disrespectful business whose name can only be a work of the finest irony."

"Hi, I had a very upsetting experience yesterday with one of the agents called Angelo Matraxia. I was booked for a viewing in Crouch End, so I asked to leave early at work to be able to make it on time. I also had to pay for a taxi, because I hate to be late, I think it is such a disrespectful thing to do. I received a message from the agent 15 minutes before the viewing, he was just double checking that I was still up for that viewing, I replied "yes, I am on my way". I arrived at the property right on time and waited there for 45 minutes. During that time I messaged him once and called him twice. I never heard back from him. Really wasted my afternoon and evening and also had to ask for a favor at work. Sorry but it is not acceptable. Funny that the name of the company is called Reliable."

"Very bad experience with this agency, they took my money, they did not find me a room or studio and when I called them to Have my money back (three times in two months, so I let them all the time to solve the problem) they always reply "We will let you know", four months are gone and they do not reply to me anymore. Worst experience in 6 years living in this country!!! Be aware!!!"

"I could sit here and talk for days how much I could recommend this amazing Agency but I keep it short. I was tenant for 4 years and mostly dealt with Marina, Kayleigh and Elena which have always been extremely responsive, friendly, helpful and professional with all the matters we had. The property was in an amazing condition was always maintained to a safe and professional standard by the maintenance team. We've have always been looked after to make us feel taken serious as tenants and I would definitely rent or buy from Reliable Homes again. Thank you!"

"Shaina and Cory have been amazing from booking in the viewing to helping out with any questions or queries I had. Everything went through really quickly and professionally. They were quick to respond to any questions I had and felt really comfortable asking questions knowing how supportive they both are. The online portals they use to get the signatures on the necessary documents were easy and straight forward and I'm super impressed at the tenant management system where you can log any issues that you need addressing and they even help you with getting your bills and internet sorted as soon as possible. I would definitely recommend Reliable Homes as they have really thought of everything and they've got a really great team! A big thank you for making my move as easy as possible! :)"