Shangri-La The Shard, London

"The best hotel we’ve ever been to, it was amazing from the very first moment we entered. The room, the bathroom, the pool, the sauna, the restaurants were all perfect. Can’t fault the service. When we went for dinner and returned after a couple of hours we were positively surprised that our room was cleaned and all tidy as housekeeping came over while we were downstairs. We didn’t experience any issues which is very rare. The view from the room was amazing and we can’t wait to come back. I highly recommend this hotel for special occasions and celebrations. I’m definitely coming back soon."

"This hotel was our first stop while visiting Europe (London, Brussels, Prague, and Lucerne) this year. We had 5-star hotel reservations in London, Brussels, and Prague, but this hotel was the absolute best of any hotel during this trip. The hotel, itself, is gorgeous and the staff are all super friendly and helpful. The rooms are beautiful and the views are simply amazing. We arrived pretty late, as we had a daytime flight from the US to London, and upon arrival everything was ready for our check-in. We ordered room service as most restaurants nearby were already closed. Room service was prompt and good (although a bit expensive), it was very nice to have this option since we just needed to eat and go to bed. The room was a bit warm for us, but after contacting the front desk, it was easily remedied and we had a cooler room for the rest of our stay. The location of the hotel is excellent to nearby markets, restaurants, bars, and the tube. The infinity pool is gorgeous and there are plenty of other amenities on this floor as well. Overall, I would highly recommend this hotel and hope we can stay here again soon."

"Amazing stay. Absolutely enjoyed the view and the room, especially the bath tub. However I didn't like the shower pressure, it was too weak, would be great if it could be fixed. Service-wise, I asked for a remote for the TV screen in the bathroom, the service took over 15 minutes to arrive, was expecting quicker than that. Paid for a birthday decoration, however needed to wait for over 30 minutes for the setup, again expected could go straight into the room after check in."

"Absolutely loved our stay here. Amazing hotel, amazing service and gorgeous night views. As soon as you walk in you're enveloped in their luxurious scent. Highly recommend!! Large room with floor to ceiling windows. They have automated blackout curtains which really helps with sleeping in. Nespresso machine in the room with a selection of pods, binoculars to enjoy the views, heated toilet seat with fancy bidet built in and lots of outlets to charge all your gadgets. Gorgeous pool, friendly pool staff. We can't wait to go back!"

"While the price up front may seem quite daunting, it is certainly worth every penny. The staff were exceptional, catering to our every need, especially Sonya, who was able to secure us bookings in the restaurants of our choice every evening with no problems at all. The room was unbelievable. The views out the window were worth the price alone. The restaurant in the hotel was exceptional as well, with the Mongolian Beef being my recommendation. In summary, the Shangri-La is a once in a lifetime experience that should not be missed."