Redchurch Townhouse

"We chose the Redchurch Townhouse as our wedding night stay and unfortunately we had such a disappointing experience. The room was nice but the staff were so unfriendly and didn't acknowledge at all it was our wedding night despite it being very clear from our attire and having made a note of it on our booking. There was no acknowledgement or congratulations and if there is anything I would change about my wedding day it would be the choice of place to stay. Will not be staying here again and wouldn't recommend it to anyone. We did have a breakfast at Shoreditch house the next morning and the food was great and lovely service."

"“Small” room is 350£, but that doesn’t include shower gel. To use that, you’re charged 80£ extra."

"Stayed one night, was paying 350£ for a “small” room. Ordered some room service, so I would be charged another 50£ for that. They felt the need to charge another 80£ to replenish the shower gel I used to take a shower in the morning. So bear in mind, if you go to this hotel and want to take a shower, that will cost you an extra 80£."

"Beware if dining at Cecconi’s. My spouse’s bag was stolen while dining at the hotel’s restaurant, Cecconi’s. We had just arrived and went to grab a bite while we waited for our room to be ready. Spouse lost everything including iPhone, driver’s license, credit cards, cash and passport. The staff overall were just not very sympathetic to our plight. They showed us cctv footage but all that was good for was to see how the theft happened. The theft happened inside the restaurant, not out on the patio. I asked for a late check out the next morning and was given an extra hour. Upon checking out we were charged £75 for the extra hour, which had not been disclosed at the time of request. There was no accommodation made for our absolutely terrible experience. We spent our entire stay cancelling credit cards, contacting banking institutions, visiting the Canadian embassy and trying to get a new passport. What I can vouch for are the room amenities & skin care products: they are excellent. The bed was very comfortable and the bedding was luxurious. This is reflected in the price. The first floor hallway does have a very weird smell that needs attention. Summary in 6 words: beautiful hotel, no heart and soul."

"A little gem in the heart of Shoreditch! Great location for transportation and lots to do nearby. Super lovely staff and amazing amenities in the room! Lost my luggage on the first few days of my trip but the room provides everything, from skincare to a variety of toiletries, complimentary cookies, coffee etc. The room was super spacious and clean. Overall one of my favourite hotels in London at a very decent price, highly recommend it and will definitely stay there again!:)"