Seraphine Kensington Olympia

"Staff weren’t friendly/welcoming. Girl barely looked up from her phone when we were checking in. Man on reception didn’t offer to carry big iron board to our room and instead 1 of us girls had to carry with difficulty. We were put in one lovely room, only to be told 5 minutes later that it actually isn’t our room and we were allocated another; which was not nice and much not like the other. Stains on the floor also. Room was freezing. Heating does not work. Our key stopped working twice, then the new one took 10 minutes every time we tried to get in. No bar/drinks service, despite being informed there was. The lift up to the hotel is extremely slow and you have to push it to go up. Staff don’t respond when you say thank you etc or goodbye. Also when checking out, weren’t even asked if we had a nice stay etc. Good location, nice breakfast but it doesn’t take much for the staff to just be a tiny bit welcoming even. Disappointing for the price we paid. Definitely not worth the price."

"Cracking little hotel. Touch hard to find on Kensington High Street but once there it was good. The room was a bit small and furnishings needed a bit of refreshment but it was clean and perfectly comfortable. The staff were all lovely and helpful. Great breakfast, continental style."

"The rooms are old and perhaps the whole hotel needs a refurb but the location is great as it is close to the underground station and surrounded by various restaurants and shops! The breakfast was basic but enough to jump start your day. Value for money for a weekend getaway!"

"Rooms are great! The bathrooms can use a bit of help but great otherwise! The service is very nice and helpful! Good job! Location is beautiful. There is a great view from the seating area and great breakfast too! Do highly recommend!"