Chumleigh Lodge Hotel (London)

"Nobody should book this hotel, be warned. After knocking on the door for 10 mins we were greeted by one of the live in residences and told us Michael would be around soon. After a further 10 mins we saw the hotelier who seemed awkward and dis organised. The place stunk as soon as you walked in their were half drunk coffee mugs everywhere, dirt , grime etc. So onto our rooms the beds weren't made the duvets were scrunched up on the floor with used wet towels.The shower was filthy the beds were stained , the owner said when we get back after our outing the beds and rooms would be tidied, ( we didn't stay around long enough to find out) please please please do not book I have seen allotment sheds in better condition."

"Nice room very comfortable but had no bottom sheet on the bed also could of done with some soap shower gel to wash with. Bur would stay again"

"This is the worst hotel that I have stayed in after travelling the world for the past 60 years. My wife and I arrived on the afternoon of the 17th October and were greeted in the hallway by a gentleman who introduced himself as Michael, In later discussions he would not confirm whether he was the manager or the owner. At first all seemed well and we went to our room very tired. After spending a bad night on a bed that was lumpy and had what appeared to be springs almost coming through the fabric of the mattress. We found that the bathroom was very small, had no shelves where we could put our toiletries etc and had a broken shower. There was one hook on the back of the door where we were supposed to hang our towels. A small metal table in the room was dusty and my wife had to clean it before putting our things on it. The floor under the bed was also very dusty. The wardrobe door could not be opened as it clashed with the bedside table. The following day we called Michael and said that we were unhappy with the state of the room and that we would be leaving, (we had paid for 6 nights). He became very defensive and after a discussion where he shoved the bed over so that the wardrobe door could be opened, we asked him about the dirt and the broken shower. He replied that we should give him time to fix things. We decided that leaving was our best option. He then became very aggressive and told us to pack our things while he watched over us. I put my case onto the bed in order to pack, he immediately threw it onto the floor telling me not to put my case on his duvet. He continued to be aggressive and bordered on being violently abusive, He was wagging his finger in my wife's face calling her a liar. I asked him to stop talking to her like that and he assaulted me by pushing me away. I considered then calling the police but fearful of his aggressive and violent behaviour decided that the best thing was to leave the premises as soon as possible. My wife and I are elderly and are certainly not used to being treated in that manner. I asked him for a refund for the 5 days that we would not be using and he told me that I should not expect anything. Anybody who is contemplating booking this "hotel" please be aware."

"I received a really warm welcome. The owners were very helpful in many different ways. The room was clean and comfortable and would definitely stay in 'My Room' again. The price was spot on and it was located in a quiet area, great for a chance to relax. I can't wait to use the Chumleigh Lodge Hotel again. I really enjoyed my stay. 10/10 x ~ THANK YOU x"