Magnet 321 Essex Road, London N1 2BD

"Nice kitchens, but very poor service. We came here for an appointment to discuss a new kitchen. The designer was not very helpful and was not able to offer meaningful support. We felt like we were shopping blind. For example, they were not able to explain what the cost difference would be between laminate and granite worktops. They just said "choose what you want and we'll price it up at the end". The quote came over several days later at £40k !!!! We didn't bother going back to them. We went to Wickes on Tottenham Court Road instead and received a MUCH better service - and went with them instead."

"I can’t comment on the design output or the ordering process but I attended a meeting and discussed requirements and have been waiting over 2 months for the design to be produced and have emailed and called to chase a number of times but no response from Danielle. Really disappointed."

"Absolutely disappointing and unprofessional customer service- do not waste your time and money. I made such big mistake of ignoring some negative comments before the purchase."

"Don’t waste your time. After attending an appointment over 1 month ago, they “forgot” to follow up with a quote. When I called a week later, they said the quote was “stuck in outbox and would be sent today”. After another two weeks of no email or replies, they said they couldn’t find our quote and didn’t have evidence of our visit. Since that point, they haven’t answered their phone. Overall really bad experience and will be going with another provider for our home renovation."

"Been here a few times for advise and for a design consultation. The lady was quite huffy and rude as we were spending quite a bit of time deciding on fixtures and figuring out the design which is a very normal part of the process I should think. As for the prices ….they are extortionate! We were looking for a higher spec kitchen and set aside a budget but in all honesty this place just isn’t it."