Nolte Küchen: Battersea

"I am immensely grateful to Zach for his patience and attention to detail during my entire kitchen design process. He is thoroughly professional and meticulously managed a faultless project. He has excellent functional understanding and is purpose -oriented. Everyone has complimented my kitchen colour scheme, thanks to Zach sharp sense of color combinations! Zach's inputs to compare various utilities in the different appliances was quite on point and his suggestions to fit my wishlist within my budget made a big difference. Daisy from The Kitchen Group logistics has also been amazing in communicating with me regarding installation and chasing my appliances availability (given the challenging delivery times). She is prompt in response time and always willing to help. I wholeheartedly recommend Zach, Daisy and the entire Kitchen Group team. Wish them good luck and and very happy to work with them again for my future projects."

"Excellent service, very pertinent and usefull advices from Veronika, extremely professional, sometime directiv but patient enough as complexe than to create a new kitchen. Kitchen received and finished about 10 months ago. Very happy of the installation, beautiful top with very easy maintenance. It is essential than technically it is at the level than aesthetic. I had already a Leicht kitchen 12 years ago. Very happy of top end Miele machineries and quooker. Not cheap but excellent result. I can only recommend."

"UPDATE 19.05.22: there were no reviews for 6 months, the company has 10 new reviews from brand new accounts in the space of last week, after I posted. Google, should investigate the authenticity. Leicht refuse to own up to their mistakes on our project fully and do not appreciate an actual honest review. In response to owner response: Battersea showroom was visited as well to choose the finish of the Kitchen and worktop, and Victoria did amendments to our plans, which she didnt discuss with anyone in the team / customer, which caused issues during installation. ORIGINAL REVIEW: Leicht Kitchen Design Centre / The Kitchen Group (Nolte Kuchen GMBH) Visited showrooms in September 2021 and liked the finish. Zach did the designs, but there was some lack of initiative to finalise everything. We had 3 site surveys to get the measurements correct. Manufacturing was c. 10 weeks and delivery was flexible to accommodate our timeline. Initial kitchen assembly was done in 1 week by Dom - who is pleasant to deal with. However this is when the issues started to pile up: 1/ kitchen is 13.5 cm longer on bottom run and 9 cm longer on top run vs signed plan, which causes limited usability of our dining table. The explanation was “it is normal to have tolerances”. 1-2cm maybe, 13.5cm is a large mis-measurement. And “it is because of angled walls” 2/ The fridge door was not opening more than 87 degrees, and was unusable. We ended up having to compromise on the location of units and design. The fridge and Quooker tap both came faulty (only 2 appliances supplied by Leicht). We had to resolve everything ourselves - and incurred extra costs for plumbing 3/ Leicht represented that kitchen would be 5 cm from the wall. We arranged 2 extra days of plumbing work to accommodate piping and extending time without old kitchen as a result. Leicht / TKG kitchen is 12 cm from the wall. No explanation / cost reimbursement 4/ 1 unit had completely wrong internals. Was replaced 5/ Fridge had wrong sized doors and no handles. The reason - Veronika changed the details of the order, without telling anyone 6/ We chose Dekton stone. Manufacturing and installation was done by LBS Stone LTD. a. Dave has tried to pass off an unparallel installation of splashback vs the hob as “normal, we always do it this way, and I have done 100s of jobs where no one complains”. b. during second installation the team managed only a chipped and frittered finish, claiming that “it is impossible to do it any better”. This was a lie, as it was achieved elsewhere in the kitchen on the dropdown. c. For third remedial, Cameron and Ryan (retail operations) completed the install matching the quality as on the dropdown, despite prior claims that it was “impossible”. Q.E.D. d. Unauthorised parking by LBS on a communal pathway, resulted in oil stains for our development. They have tried to clean up 3 times, with no success. We are looking at replacement costs now, as neighbours are complaining All the issues escalated to Leicht / TKG after the initial February installation. The current acting manager is Richard. He visited the site post initial installation but was overall not very interested to resolve any issues, rather the stance was to try and make it go away as soon as possible We complained at the overall lack of coordination by Leicht / TKG and nothing improved Ultimately the kitchen finish is indeed nice, however: 1/ we compromised on initial design 2/ wait 2+ months extra to achieve completion 3/ daily engagement and chasing, and close to zero initiative and engagement from Leicht / TKG 4/ no compensation for mis-representations and mis-measurements resulting in extra actual costs of plumbers, electricians etc, and reduced usability of adjacent space 5/ disruption, inefficiencies, unprofessionalism has been above and beyond what we expected Leicht / TKG suggested we emailed their general email box with any left over issues / complaints, as they believe that "kitchen is complete … and they have done everything in their power to assist with our defects"."

"We had a kitchen project with Veronika two years ago, it was a fantastic collaboration experience. She provided many practical options for us and quality is also maintained under our budget. The project went very well and on time. We also had other parts refurbished with other builders, but the kitchen part is really outstanding in terms of quality and what we paid. Really appreciate Veronika's professional service and effectively help us get the new kitchen in time."

"Very highly recommended. We were delighted with Veronika's creative, affordable and practical design which we appreciate more and more each day we use the kitchen. The installation was also extremely well carried out, on time and with very helpful, friendly and competent fitters. The materials and components are, as might be expected from a German company, of the highest quality and almost two years after installation still look brand new. You may pay slightly more for Leicht quality but this is more than compensated by the creative design - making best use of space - and the quality of the finished product."