Royal Taxis Lindley New Hey Road, Lindley, Huddersfield HD3 4BZ

"Do not use this firm. Taxi no show booked hours in advance purposefully done by the most rude and sly controller. Happened at Christmas so should have know better. Bad lot"

"Called and asked for a dog friendly taxi. Three times it was repeated that we had dogs, a taxi turned up and refused to take us with our dogs. Called back and they denied all knowledge that we mentioned dogs. Such poor service all round, controller denied all knowledge and was super rude. Super poor service, will never use again. Quite glad we didn’t get the chance to give them any money."

"We were let down by our Uber and called Royal. We had a dog with us and they were very accommodating (we’d got the blankets for the dog to sit on). Not only that but we left the lead in the car and they just texted to bring it back! Definitely recommend!"

"Booked a taxi to make sure we'd make the last train back to manchester. Had a SMS confirming it was booked and a sms later confirming taxi had been dispatched. Rang 25 mins after the 2nd sms to be told it had been cancelled to be also told no taxi driver could be bothered. Which ended with us missing the last taxi and having to pay for an uber back to Manchester. Taxi companies wonder why customers choose uber! Do not use!"

"Normally found them pretty reasonable, but have now lost any faith I had in them. Ordered a taxi (at their office) to the train station on a Sunday morning, stating I had to be there to catch the first available service to Leeds or I'd be late to work. Waited 20 minutes, then the driver turned up; explained the situation again, and was then apparently in the sequel to Driving Miss Daisy! Driver was rude and unapologetic about making me late - I'd have been better off trying to hitch a lift instead."