DFS Beckton

"Moin sales person at beckon dfs is very rude and aggressive. I reported to his colleague but not sure what action will be taken by dfs. So far I have good experience with dfs except today when he literally spoiled my Weekend. I am looking forward for an positive response from dfs."

"Muin was helpful and professional during sales. Kumar helped us to move the Sofa into the van. Very polite and friendly man. Area of improvement for the store: It can be nice if you could arrange a delivery for clearance items within a reasonable timeframe, e.g. less than two weeks."

"Moinul Islam is an unprofessional & rude sales assistant. Bought items almost worth 6k & had issues with delivery He called me & told me he’d give me a call back once he had looked further into the issue this was obviously a lie as he is now avoiding any contact & I still have not heard anything back from him I have also emailed him numerous times asking for a call back/resolution but he has ignored all emails. DFS customer services are a MASSIVE let down to there products. Moinul Islam Also made us fill out a customer survey which he was right in front of us looking over the answers & all most tell us what to put down. I am so disappointed in DFS & will be avoiding them in the future. I have spoken to 2-3 different advisors and was shocked at how they deal with customers even after admitting it was a fault on there end. DFS really lack in customer services & choose the most unprofessional & rudest people to represent them."

"Went to the store to purchase two sofa’s and two footstools. One of the staff member approached and asked if i needed any help; i said iv seen few online and wanted to see the sofa in person before purchasing it. Unfortunately they didn’t stock any of the ones I saw online. The staff member then instructs me to contact customer service to find out which store has it on display. I didn’t even know what number to call, asked for help “he goes check web site” very unprofessional. I was on the phone for 30mins before cancelling the call. I tried again in the afternoon and was told a similar sofa at Beckton had it on display. I visited the store again the next day. The same staff member approached me and said I hope your not a time waster! I couldn’t believe. Anyway i ignored him found the similar sofa and ordered the sofas online which cost £5k for 2 sofas."

"They have some excellent sofas but the customer service is awful"