Harveys Furniture 5 Claps Gate Lane, London E6 6LH

"We bought a corner sofa and armchair in Harvey’s in Chelmsford. Within one day of purchase I rang and told them that the chair was not right and dipping to one side. A person turned up and opened the back and said there was nothing wrong. A short while later I again said that I was not happy with the armchair as it felt as though it was dipping. Again a person arrived who not only informed me there was nothing wrong he also disputed the fact that they had previously sent somebody to look at said armchair. I am an intelligent adult and am entirely dissatisfied with not just the service but the very poor quality of the furniture. I now have a spring hanging out of the bottom of this “nothing wrong with it “ armchair. Thanks but no thanks Harvey’s. Steer clear if your reading this and considering buying from this outfit !!"

"Hi,I purchested the Brooklyn corner corner uni it was in a charcoal material. Bought from Harvey’s at southend Essex. I paid £312 for the insurance,I paid for this item 28/09/2018 I made a claim on the 5/2/2023 on the 6/2/2023 they told me the insurance would not cover this type of problem,the corner unit is turning charcoal to a pinky colour, Guardsman furniture professionals"

"We bought three seater recliner. Broke after 2 months. Independent assessor said there was a knot in low quality wood. Harveys claimed to be bankrupt and would not fix. The sofa is garbage, it is so uncomfortable, it's like torture sitting in it. Steer clear if you dont want to be taken advantage of."

"Unfortunately, I am not satisfied with the service of the Harvey team. On September I ordered several products. The salesman Naim at Beckton (London) informed me that I would receive everything within six weeks. On November I was surprised because only part of the order has been delivered to me. Nobody has informed me that my order will be divided and shipped at different time. When I called the helpline, a gentleman informed me that he do not know why it happened, only he knows that the rest of the order will be delivered to the UK on December 8 and then someone will contact me. On December 10, I received email with information that my goods have not yet been received into the Distribution Centre and I have to wait longer. On the end I received the rest on December 20. That's how Harveys treated me :( Instead of 6 weeks I was waiting 15 WEEKS!!!!!!!!! I was lied to by the seller, I didn't hear any apologies. unsatisfied customer"

"Excellent customer service. I was greeted very warmly by a young man named Shakil who surprisingly had the same name as mine. He helped me find the perfect sofa which was in my budget and went through all the finance options available to me. He didn’t make me feel pressured in to buying at any point and made the whole transaction very smooth and easy. I was and I still am absolutely delighted with my purchase. Thank You Harveys Beckton and thank you Shakil. Hope to do more business in the future."