Arlo & Jacob Sofas Islington 6C Esther Anne Place, London N1 1WL

"Had a great experience in here yesterday. Gabriel helped us pick couches and help us lay out multiple fabrics and colours. Made the entire experience stress free and fun. Would highly recommend her services."

"We've had a terrible time with this company. We bought a sofa from their shop near Upper Street. The sofa was lovely and comfortable in the shop. However, the one that was delivered was horribly faulty. Parts of the frame were broken, two of the seats were sunken in, and the cushions were deflated. We've contacted their customer care team five times to try to get Arlo and Jacob to fix this, but haven't yet had a response and keep having to chase them. I'd avoid at all costs - they charge high prices for exceptionally poor quality products and terrible customer service"

"Staff are AMAZING, so knowledgeable and they go above and beyond to provide the best service. I am super grateful for the top quality customer service (Asif, Genevieve and Josie who I spoke to were brilliant, attentive, helpful and armed with information on all the products, a willingness to help. Also such lovely people). For the whole process of trying in the store, deciding, buying and aftercare the Islington staff have been a joy to deal with. I would 100% buy from them again and undoubtedly recommend to others. The sofa and armchair are totally beautiful, very stylish and comfortable. They're the best sofas, I'm delighted with them. 10/10 across the board for Arlo and Jacob islington."

"Genevieve was quickly attuned to what i was looking for and spent a long time helping me narrow down the options of models and fabrics. Really knowledgeable, which made it easier to rule things out, and she clearly has alot of experience with design. She was relaxed and friendly and the atmosphere in the shop was really welcoming. Great fabric choices if you are looking for something more bespoke than many retailers, and the prices are competitive."

"Asif and Genevieve were both fantastic. They were really patient and super helpful, giving me lots of great advice and going above and beyond to make sure I ordered the right sofa. I'm really happy with my choice, just wish I had a bigger house to order more! The store itself also made for a lovely experience too - it was immaculately kept and had an area for children to play as well as really large samples to get a proper impression of the various fabrics which was useful."