British Heart Foundation Furniture & Electrical

"Left a shopping bag at the Cricklewood branch. one sales staff kept it safe. Next day went to pick up my bag but to my surprise bag could not be found. And the sales staff was at the hosp did not come to work. They are not honest"

"I booked a collection - specified exactly what was to be taken via online form. When they arrived, the rude drivers (and manager via phone) told me they “couldn’t take any boxes or bags - only furniture”. No apology, just “we’re full”. They gave me a collection receipt that specified “8 boxes, 13 bags” were expected. I’d carried the lot to the doorstep ready for them. Even when they phoned to say they were on their way they didn’t let me know these could no longer be taken. Other charity shops thank you warmly for your donations. What’s going on with BHF? It’s very disappointing."

"The collection driver Galin was rude and aggressive towards my frail 87 year old mother (Cricklewood NW2 London branch). He attempted to push past her at the door when she refused entry due to his bad attitude. He demanded that the bed had to be dismantled but BHF never told us this in advance. When I attended the store to confront this shameful bully he lied and said he was not rude. I lodged an official complaint. Not acceptable, shocking service. You would think they would show some level of respect and courtesy for donated items which they are making a profit from. They never answer the phone and think they are doing us a big favour. Would rather give the bed to a genuine and GRATEFUL person who genuinely needs it. Will never donate to them AGAIN!!"

"Decent stock some of the time but some of the staff are simplest atrocious! I happened to be in there when they received a lovely donation of an expensive easel and some antique looking books and the women behind the counter said “ dash them in the big bin” are you for real? At the very least send them to another shop or just sell them?!? As others have mentioned they throw away very decent and valuable goods so I won’t be bringing them anything or returning here. Some friendly staff but overall it’s a disgusting attitude to have when working in such a place which is meant to REDUCE waste."