Albertsons
14551 West Grand Avenue, Surprise, AZ 85374
Location & Phone number
14551 W Grand Ave, Surprise, AZ 85374, United States
About the Business
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Albertsons is a well-known supermarket located at 14551 West Grand Avenue in Surprise, Arizona. This institution offers a wide range of products including bakery items, fresh flowers from the florist, groceries, and various food items. Customers can find everything they need for their daily shopping needs at Albertsons. With a commitment to quality and customer satisfaction, Albertsons is a popular choice for residents in the area.
Photos
Hours open
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM
Sunday:
6:00 AM - 10:00 PM
Reviews
"Very clean and organized. But like the Safeway line they often don't have much of the meat that's on special in the flyer. You just as well go ask for it as they probably have it but don't like to put it all out at once.. One year later, im updating this review and it's still true. But overall if you do the flyer, take time to clip the digital coupons, it's really a good store."
"This store used to be good! Sadly they’ve let it fall into disrepair, their card machines barely work and the employees like to argue with you when you try to politely ask them to pass along customer feedback to a manager. To the manager of the store: your entire card system needs an update as (according to your employees) it selectively reads which digital pay options it wants. For example, if I use Apple Pay and the machines decline me but accept the person behind me who has the same bank and Apple Pay, that’s a system failure on the store end and not Apple’s. To the employee who argued: try listening to what the person is trying to say before mounting your high horse and telling someone they’re wrong and don’t know what they’re talking about."
"Very nice gentleman brought out the groceries in the back of the car. He brought out the sales receipt, but was missing the third page. I could not get access to the info, bad WiFi reception."
"Customer service at this location is unreal and very unprofessional. I stood in line to cash my lottery ticket and a very nice elderly lady said, You can go ahead of me. I respond with, know ma'am, I am okay but thank you. After, she walk off slow and proceed to the restroom. I walk up and gave the cashier my lottery ticket. The cashier scan and open the drawer and hand me my money. She didn't give me a receipt or say have a nice day or anything. Which was okay with me and I didn't care or it bother me but I did notice there was know courtesy. She didn't smile, she didn't speak when I spoke but had a good talk and smile with the previous person. Anyhow, I took the money and my ticket back and proceed to the lottery machine that was right next to the customer service desk.I put my money in the amount show up $9.00 dollars but It suppose to be $10.00 because my winning ticket was $10.00. I didn't waste any time and walk back over and pointed at the machine so she can see the amount and said I think you may made a mistake and gave me $9 instead of $10. She replied with I gave u the correct change. So, I explain again in a nice, calm, smile on my face what happen again. she gave me a piece of paper and said, write down your name and number and we will call you. I said, oh its okay..I can wait.. I was thinking to my self what's the use of leaving then coming way back for a dollar. All while waiting no one has walk up yet and know one was there when she could have just refunded me. I stood to the side for a while. The elderly nice lady from early came out the restroom and start talking to me. we talk about the world, what career we work in and more. I waited there so long the elderly lady start saying u been here a while and no one help u. I said know ma'am..by this time another lady came to the front and was working a little and now you have two workers. I waited so long that customers was walk up then. time roll by and know help and I was unnoticed. A customer walk up and I had to explain why it still say money amount but nothing has been purchase. Still wait..The elderly lady offer to give me a dollar and I said no I couldn't take your money and don't feel comfortable. she wouldn't stop assist so I went ahead and took it and she watch me put it in the machine. after purchase, I stood right back to the side to receive my dollar and still no help. finally, the two workers said we going go in this room and count the money. they were in there a while..came back out and said, oh her draw good. You must have drop it. I said, know ma'am..I already check my purse, and look on the floor. I didn't get mad, I didn't get smart, and I didn't fuss. I walk off and call the store manager..Now, Here is the part that made me irritated and felt like I was done wrong. I explain everything to the manager in a nice way and even mention u can check the camera and I said, I told them I hope u don't think I am lying and can check the cameras. which I did but forgot to mention early in this post. He said, A dollar? I said yes..It was only a dollar? that's it? It was like he was slick trying be funny and was like you call me about a dollar. I said, sir I am not mad about a dollar, I was shorted a dollar. He said, I can give u a dollar. He did apologize and gave me back my money but I felt like every one did not have any morals and didn't care about if I was shorted out of my money. I think they expected me to just brush it off. I use to work along time ago in cashier and I didn't know its okay to short some one, I don't care if its 50 cent or 20 cent. It's my money..I believe the cashier tried to pocket the money then try to put it back soon as she noticed I wouldn't leave and before any one notice. know telling how many elderly people she shorted their money, maybe big money and they didn't pay any attention or thought it was correct. why he was worried about a dollar. He should be worried about a cashier messing up or stealing. playing innocent and be pocket money for years..I don't believe know one cared or the manager even ask her about it."
"They had all the sale items I went in for!! Yay!! Well, except for eggs. But it is twice now!! An improvement from all the times they were ALWAYS out of the things that were on sale... Day 2 of sale, I might add. Thank you for ordering properly."
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