Response Crew Handyman

"My technician was David. I needed an old indoor roller blind removed and replaced with a new one and also needed some drywall repair around the window and at the seam where the ceiling and wall meet. He was very personable and explained the materials he was using and how he would complete the project. I also like the confirmation texts prior and confirmation text day of service which includes a picture. The work actually came in below the estimate. The estimate was based on pictures I uploaded. So, I guess it wasn't as bad as it looked. Lol."

"Like a lot of reviews. Complete lack of professionalism. They hung a tarp canopy over our backdoor and chose to use flimsy string, and even tied two pieces of string together because it wasn’t long enough. Pictures attached. It sagged so bad the next day we couldn’t even open our backdoor. Jennifer said that was normal lol. Within three days the canopy completely fell. It took them two weeks to come out again. They then lied about how long it would take to fix it when I tried to work with them, wont use them just based on shady business ethics. Use a different company that knows what they’re doing."

"Response crew was fairly easy to work with. The repairman arrived on time and eventually made the necessary repair. I removed a couple stars because initially I thought it was convenient to send photos of the job and receive a quote via email. But, when the repairman arrived, he did not have the proper materials to complete the job. He left and went to Home Depot. I was not aware of this, but since they charge by the hour, you are being charged for their trip to Home Depot to get supplies. Again, I am satisfied with the work completed, but I would not use them again. This could be resolved by doing an in person estimate of the job, this way, the repairman knows exactly what supplies are needed and can arrive ready to work, not running up the charges with a trip to purchase supplies."

"Response Crew is my new favorite handyman company. We had a hot water leak that resulted in the need for some drywall, baseboard, and carpet removal for a drying out process of everything affected by the leak. Per our insurance company, two different construction companies came out to give us an estimate on needed repairs. When it came time to schedule, neither of the other companies were responsive. I called Response Crew, and they scheduled us for repairs in less than 2 weeks! The intake process is really simple. I emailed Response Crew a report of what we needed fixed and photos of the job. They sent back an estimate for labor and said any needed materials would be charged at actual cost (no mark-ups). On the day of service, Jack called prior to the service window time to let me know he was on the way. Jack and David arrived on time. They were friendly, knowledgeable, and professional. They completed the work as discussed in my emails with Response Crew, and even finished a little earlier than expected. Of note: we still need some carpet padding replaced and a small area of carpet re-installed, but Response Crew let me know ahead of time that they don’t contract for flooring needs. I highly recommend Response Crew for any household repairs that they contract for. This is the second time we have worked with them, and we have been very pleased with their work and communication on both projects. They also seem to have very fair and transparent pricing, which is always nice. Thanks Response Crew!"

"As a poor grad student, I thought I was doomed when the front door to the condo I rent was kicked in overnight. The deadbolt lock and door frame were irreparably damaged, so I was left without a way to lock the only entry door to my home during an extremely busy time in the semester. Luckily, I was quickly contacted by Jennifer with Response Crew after filling out an online form. After snapping a few photos and sending over an e-mail, I was provided with a reasonable quote the very next day. Jennifer understood my situation and that I needed this problem handled quickly and was able to schedule a service appointment within the week. The Response Crew member who fixed my door, Luis, was on-time, friendly, efficient, and went the extra mile: the three cats in my apartment were rather inquisitive of the work he was doing and he made sure that they didn't escape! The finished door looks like nothing ever happened. I was sent an invoice within two hours of the job being completed. The work took exactly as long as quoted, yet the finished project still came in under the quoted budget - a VERY nice surprise. Thanks again to Jennifer, Luis, and Response Crew - I'll be recommending to my friends and clients!"