Extra Space Storage

"Nicholas was so professional and did a great job with my contract. They were very patient with me and waited until I was ready. Very courteous. It is a pleasure doing business with ExtraSpace. Judy L"

"We had a control unit few years ago and it was very easy and nice storage unit for excess.We are staying with my son and daughter in law at their home in Mentor so it was a no brainer to use this storage unit again until our new home is built. Units are very cleaned and spacious. Thanks again"

"I called and made an appointment to view the facility. I met with Nick. He was very happy to show me around. The transaction was fast and easy. He was very informative about the whole process."

"The experience at Extra Space was fantastic. The unit was clean and easy to use, the security was excellent, the gates and door opened and closed cleanly. Nicholas, the Manager, was particularly helpful and friendly. I would definitely use them again for storage needs!!"

"We became customers of the Heisley Road location way back in 2004 when we moved from the area to Maui. We originally thought we would be back in a few years but that turned into 20 (yes, 20!) years! We now live in Southern California and made a trip home this week to finally clean out our unit. When we first arrived, we were kindly greeted by Rose who was very sweet. She was able to cut our lock off and was helpful in letting us use a broom and a duster. After taking inventory of what we had left behind so many years ago, we determined we would actually need more time to clean everything out. We came back a few days later and had the pleasure of working with Nicholas who was absolutely fantastic! He could sense how overwhelmed I was, especially with knowing we would have to continue paying for monthly storage. He suggested that if we could downsize, there was a smaller unit available which he showed us and it was perfect! My husband and I then spent a few hours reorganizing and moving units. Nicholas went over the new contract with my husband and explained everything in detail. And as much as I hate to continue paying for storage, it’s at a much better rate and meets our needs. We feel our items will be safe and secure until I can come back and finally go through everything. We couldn’t be happier with the service we received from Nicholas and Rose. The only recommendation I have, which has nothing to do with them, is to improve the call center at the national level. When I attempted to contact the facility I was tossed around through the system and was very frustrated. I was finally able to get through but it took several attempts. Thanks again to your wonderful employees for a positive experience. Looks like we will be Extra Space Storage customers for a little while longer!"