Public Storage 8450 Broadway, Merrillville, IN 46410

"Jenny is so personable and caring. She cares about customers and doesn’t make us feel like just a number."

"JENNY IS AMAZING. She is the main manager at this property. She is always so nice and helpful. There is a man that work's there when she is not there Neil and he is always rude. I have never had a good visit when he is there. I came in earlier this month to make my payment and Jenny's location was closed so I went to his property next to her's and he was extremely rude and said he was to busy to take a payment from me and I would have to come back when Jenny was at her office. When I came back and talked to Jenny she apologized and got me all fixed up. She explained when it is her day off her property is open a half day. I will only deal with her from now on. He really does not need to be working for your company. I wasn't the only one in his office that day he was rude to. He made 2 other people leave that day and refused to take their payment. I don't know why he is an employee"

"Jenny is such a sweetheart. Very knowledgeable, professional and kind. It's my pleasure to do business at this location with her. I highly recommend this location for storage."

"I have to give a high review for an employee at this Public Storage. I walked in to get help fixing a billing issue and there was a lady yelling at the employee with horrible words, and the employee motions that she would be right with me after fixing the Lady's issue. Jenny, the said employee was so calm and working on the issue with someone, who I am going to assume was corporate on the phone. What seem to be a long time. The lady kept on Jenny like she was a Drill Sargeant and Jenny was polite stating a multitude of times that she and the person on the phone are trying to accommodate her. Even asked if she would stop the name calling. The lady finally left. I stepped up, Jenny greeted me again and apologized for having to see that scene. My issue was resolved in like seconds. In Conclusion, a big shout out to Jenny for staying so calm and collective. Finding good employees like her, is like finding a diamond in the rough. Please keep Jenny, I will in the future, if problems arrive will make sure I only deal with Jenny. Because of the way she handled herself with the other customer."