Avis Car Rental

"Again Avis were extremely good. No problems. My low rating on the vehicle was given in the hope of being asked why. The vehicle was perfect, 4WD SUV as ordered. But couldn't find a manual for it, so when the dash lights started flashing orange and red at 10pm we were most perplexed. Suspect it was an ice warning as temperature was below freezing in Maine that night. So, add a car manual or include an obvious link to a simple explanation of how the features of the car work. But, all in all, good job Avis."

"The car was EXTREMELY dirty when I picked it up. There clearly was no cleaning done on it at all. There was even a beer can in the back seat, and the driver seat and trunk were all dirty. Also they weren’t very understanding at how much room we needed in the car. We had a group of 7 people and 4 big suitcases and weren’t flexible at all at giving us a bigger car, which is actually what the online listing I paid for said I was getting."

"The staff at Avis Car Rental on Atlantic Avenue, Boston was great! They were professional and kind, and they were willing to accommodate our request without any hesitation and with a big smile! The rental car was new and clean, it was functional and comfortable to drive. The people at this office made me feel welcoming and being recognized as a valued customer!"

"already felt very badly taken care of during the pickup. I was offered a RAV4, although I had ordered a class higher. I ordered a Ford Edge or similar. The entire team seemed unprofessional. "Do you have a PIN for AVIS?" "No, mine has expired. Take the one of your colleague who is not here today." To name just one example. When I finally got another car, it was only half full and unwashed. The car smelled strongly of marijuana inside, which is very unpleasant with a child on board. Although I returned the car with more gas in the tank than it had when I picked it up, I was charged $44.97 for it.... Overall, underground. The vehicle delivery worked smoothly, therefore 1 point."

"Reserved a car via Costco Travel. Got a good deal for $109.72 total from 5/28-5/31 (Kia Soul or similar). I booked early so I was able to lock in this low rate. The rate later became nearly $500+ and then sold out. Picked up at this location and dropped off at BOS Logan Airport. This worked out well for us. I originally had a pick up time set at 4pm (return at 12pm) but due to a schedule change I could pick up early at 12pm. I asked the staff ahead of time and they said that was no problem. Kudos to the staff for allowing me to pick up early and didn’t give me a hard time. Car pick up process was straightforward, I was in and out of the office within 3-5 minutes. The staff only asked if I would like to purchase additional insurance (liability I remembered) and I indicated I have my own and politely declined. I signed the paperwork and she gave me the key and let me know how to get up to the garage (7th floor) to pick up the car. I got a Toyota Corolla (with all the tech/safety package) with only less than 700 miles. Nice new car (even though it already got some rear bumper damage/scratches). Very clean inside (but no floor mats). I noted down the damages with the agent at the pick up area and I was on my way out of the garage. Car drop off at the airport was also very easy. Followed the signs to the right level of the car rental center and the agent was very friendly. He checked the car and fuel level, and sent me the final invoice right away. No any additional charge, the final cost was the same as when I reserved the car. It was a very pleasant car rental experience with this AVIS location and airport dropoff. All the staff I encountered was nice and friendly. Picking up and dropping off the car were both smooth and easy. Would totally rent from this location again and recommend this location to anyone!"