Avis Car Rental

"The worst service i've ever found. I've changed three cars befor having the car working. I live wothout correct contract, the plate number on it was of the first car. I try many times to contact them by phone but no one reply. Also custom service of Avis Us do nothing. Extracharge on rental prepaid by Expedia. Never Avis Again"

"Car was dirty and only an 1/8th tank of gas. Felt generous giving 2 stars because he cleaned the windows."

"Avis at 100 Clarendon Street Boston MA Good points: Quick car pick up to get the paperwork and car keys After we finally got out of the garage the car performed without issue Bad points: 1. Agent did not walk through the rental agreement and I had to quiz and question the agent to get answers to my questions and all he said was talk to the guy on the 5 th floor 2. After speaking to the guys on the 5th floor they confirmed that the gas tank was full and after more questions they finally handed me the car damage report form which listed the bumps and scratches for me to check …… these are very important points and I should not have to drag information out of the Avis agents … it’s obvious to me they need retraining. 3. The location of this Avis Branch is in a garage in the city center…… it’s a night mare and it took 45 minutes just to get out of garage …. Which was extremely frustrating"

"I was rented an electric vehicle at this location with a 20% charge, not nearly enough to drive to my destination in Rhode Island. I stopped along the way and attempted to charge the car. After two hours, the car failed to charge. I barely managed to arrive at my destination, and then attempted to charge the car for 6 hours. Still no charge. I was left with no recourse but to call Avis for service. The car was towed and I had to spend $60 to take an Uber to the nearest airport to pick up a replacement. I spent half of my vacation day dealing with this problem. Now Avis has sent me a bill for $600 to pay for the tow! I have disputed this, explaining what happened and they still want to charge my card. Do not rent here. They will give you a defective car and then try to charge you $600 to fix the problem they caused."

"I am writing to express my deep dissatisfaction with the service I received at your location during my recent rental experience. I have always heard positive things about Avis, which makes this experience all the more disappointing. Upon arrival, I was pleased to see that the line to check in was not long. However, my initial relief quickly turned to frustration as the process was excruciatingly slow. The efficiency and professionalism I expected were sorely lacking, and it took an unreasonably long time to get through the check-in process despite the small number of customers. To add to my frustration, I was informed that the vehicle I had originally reserved was unavailable. This was particularly inconvenient as I had made my reservation well in advance, expecting that my chosen vehicle would be ready for me. Instead, I was given a Toyota Tacoma, which was far from satisfactory. The Tacoma was in poor condition: it reeked of weed, indicating that it had not been properly cleaned or inspected after its last use. This was not only unpleasant but also unacceptable from a hygiene and safety standpoint. Furthermore, the interior of the vehicle was dirty, further demonstrating a lack of attention to cleanliness and detail. This experience has severely undermined my trust in Avis. Given the poor service, the unavailability of my reserved vehicle, and the unacceptable condition of the replacement vehicle, I cannot recommend Avis to anyone. This will undoubtedly be the first and last time I use your services.I hope that you will take this feedback seriously and work towards improving your service quality. No customer should have to endure such a poor experience."