Ghaly Healing & Wellness Center

"I see Brianna Bowdren, NP here. As her online background indicates, she is person-centered, empathetic, compassionate, and I feel heard yet challenged when I speak with her about my concerns. In my experience, not only does she give one ALL of the time they need, but she will also go to bat for a person and advocate for their unique needs. This is my experience in working with her and the best I can say really to anyone seeking mental health care is 3 words: Just. Be. Honest. That aside, do your own research as Brianna has been very open to discussing different ideas about the roots of my own personal thought process and because I’ve brought my own findings on my own self from credible sources to our scheduled sessions. The secretaries are kind and understanding. I’ve had to miss a lot of work due to a pretty unique and, up until recently, unidentified illness that affects neurocognitive functioning. I’ve not been able to pay my copayments all up front as a result, but they’ve been so patient and I’ve been able to attend all of my appointments despite having a balance at times. My only gripe with this office is their hours on Fridays - you have to leave a voicemail even if it’s something urgent. Their after hours line is also not very helpful depending on who you get but I believe it is outsourced (don’t know that for sure) and will almost 100% of the time refer you to call the office during business hours and will not even take a message. They cannot email any secure forms and if you need a note urgently, you oftentimes have to rely on snail mail or wait for them to be able to fax it if it’s during business hours and NOT on a Friday. Other than that, I love this office and will continue to come here for psychiatric care and will ALWAYS recommend Brianna B. P.S. Office… There are now very inexpensive apps for the phone (I at least know of IPhone) that allow you to send faxes via a separate line. Tried, tested and true. Can’t 100% verify how secure they all are, but hey just FYI!"

"Best psychiatric facility in Upstate, NY. Dr. Ghaly is the most compassionate, persistent, caring doctor I’ve ever had. I’ve been a patient for 7-8 years and has never given up on my case even after all treatments seem to fail. He is the reason I haven’t been hospitalized in 9 years. Yes you’ll see reviews the wait time can be extremely long, but it’s for good reason. He spends as much time as you need during your appointment, no matter how late or behind he is. He never rushes you. He looks at your health as a whole, not just focusing on mental health. He checks your blood levels and asks about other health conditions to get a full picture of what’s going on. He’s the physician who caught my Hyperadrengic POTS condition that every medical professional, ER visit failed to catch for 10 years, because they blew off my symptoms panic attacks… After my high hr wasn’t reducing while on psych meds he recognized things weren’t adding up and told me to seek a specialist to check for POTS… and he was right. Dr. Ghaly is the most calming person when you walk into a room with him, his office has plants everywhere and beautiful decor, along with him wearing sweater vests that make him feel more personable than a doctor in a suit or a white coat. Brittany his assistant is AMAZING, if she says she’ll send a referral, script, etc you can trust she’ll do it ASAP. Brittany is on top of everything I swear she’s got superhuman powers with all she does behind the scenes. Her and Ghaly are the best team ever. Jodi at the front desk is the nicest women I have ever known. She always has a smile even after seeing her deal with 1000 phone calls while waiting in the waiting room. Even after people take out their frustration over the wait times, she remains calm and compassionate the whole time. I don’t know how she does what she does, but I’m so happy she’s there. Donna I don’t see as much anymore, just usually when I’m checking out and she’s also just as sweet as Jodi. Noha, the acupuncturist is extremely kind the short amount of time I’ve spent with her. You can tell she truly listens to your concerns and is good at what she does. I spent a lot of time with Fadi during TMS, and he’s hilarious. He always makes sure you’re comfortable and we always had good conversations."

"I have been a patient at the Ghaley Healing and Wellness center for over three years. Recently, the nurse practitioner I was assigned, and liked very much, left for a different position in another practice. I was placed with the other nurse practitioner. She has been rude, judgemental, and callous. I feel strongly that working in this field You should have patience and a unique kindness. This particular nurse practitioner is so beyond terrible she borderlines on medical neglect. I take a medication, and without it I get seizures. She has allowed me to go 2 days without the medication despite calling day after day requesting it. The office staff does not care. They are useless! They hang up on you before you’re done speaking and they do nothing to help resolve my particular issue. I would never recommend anyone go to this practice. ""

"I see the NP Kyle, who is amazing. I have been with this office for a few years now and previously was being seen by Dr. Ghaly (who is also amazing). I cannot say enough good things about this office. The girls at the front desk (especially Donna) are always phenomenal. Kind, understanding, and always on top of things. Kyle has helped me more ways than one and I would 100% recommend him and Dr. Ghaly's office in general. Knowledgeable and caring providers all around."

"Wonderful and caring office. Dr. Ghaly is one of the most compassionate people you will ever meet. His staff is friendly and very helpful. I don't understand what any of these negative reviews could possibly be about, I've never had any issues at all. Highly recommend the Ghaly Healing & Wellness Center!"