Collision Center At Driver's Village

"Brought my car in to get fixed, they were super responsive, kind and understanding. Wouldn’t recommend anywhere else in the area, thank you!"

"I had a great experience at the Burdick Collision Center. Elaine was incredibly helpful and wonderful to deal with. I would highly recommend working with her and Burdick!"

"Short sighted on customer service follow through. Lack integrity. Buyer beware! On two seperate occasions I approached this business. Would strongly encourage others on considering alternatives if you want to be treated fairly and with respect. On the first occasion they did not return my calls because the repair seemed too small for them to engage. And then they quoted me 10x what it took for me to replace the part myself in less then 15 minutes. They kept scaring me on the note, we don't know what we will find underneath the scratched body part that needed replacing. Several months later, on the second occasion that I approached this business, when I could not perform the repair myself, the response time improved considerably. Not sure if that was because the dollar value was more attractive or if they had fixed a potential issue that was causing the response time issue. However, they were simply put dishonest and not customer friendly. They had us sign a form as collateral, where if the insurance did not pick up to a specified amount of cost beyond the adjustor estimate, we would be liable. Insurance agreed to pick up supplemental cost that was more than twice the collateral sum (beyond the adjustor estimate). Collision center kept on issuing more prices increases beyond what they settled with insurance on. And then they asserted that they got to set the price. In essence an attempt to collect on the collateral. The insurance guys were straight shooters and shared their written interactions and negotiations which made clear that this was occuring in the background. I escalated the matter to a higher level of burdick management. Which listened well at first, and gave the perception of caring. However, was ineffective in addressing the issue in taking any meaningful action. And ignored my request to escalate further to get to the next level of resolution that was present. Instead they pushed the conversation back to collision center that was simply interested in arguing and keeping appearances with no concern for what the impact was to the customer. The Collision center and escalation was just a disappointment again. Ultimately, the collision center noted they would conceed and back off a nominal amount off the multiple escalations in price. They did not hesitate from attempting to trick my wife again to collect it to pay the full sum incase we were not paying attention. We again requested a written trail of what they were requesting, so they straightened out their ask, because it could not be more clear what game they were playing at again. Buyer beware! Not sure if this is because of some bad apple employees (Chris Cole and Jake ...)...or a Burdick matter at large. I see there are enough reviews on here that for Burdick's sake and the reputable brands they represent, I hope they correct this situation. As I tell people. Integrity and character cannot be taught. Who people are comes through when they are in a position of power. Character and integrity are not skills one can teach -- unless you are their parents :) If you hire people with good character, you can teach everything else over time. Don't be short sighted. Reward good people with careers and distance yourself from people who don't represent the values of your brand. I will most likely be changing who I do business with going forward given this second experience with their body shop. I had been driving over an hour to get to them. There are certainly other options in that radius."

"Very professional and excellent work! Defines would recommend their services."

"David Slice was attentive, answered all my calls, and communicated efficiently about all my needs. My car came back looking newer than when I bought it. It was well detailed after my windows we vandalized. I truly appreciated the service there."