Walmart Auto Care Centers

""Navigating Walmart Auto Care Center was seamless. They accommodated a same-day appointment, but it's wise to confirm tire availability beforehand. No hiccups; I appreciated the dedicated waiting area during the service. Overall, a hassle-free experience, making it a reliable choice for auto care.""

"Check out service was fine, but initially walking on from the drive up and the mechanics are yelling to each other complaining about customers walking in...while we are walking in. I get being busy, and your front desk informed me of that, but to hear your mechanics complaining about us is uncalled for. If they are mad they are working, then quit. Don't be rude in earshot knowing we can hear you and complaining about having work!"

"I had 4 carry-in wheels with new tires that needed to be put on. I called the Cicero Walmart Auto Center on 10/26/23 and the lady who answered, told me that you cannot schedule an appointment for carry-in tire jobs. They are just walk-in appointments. I asked if there was a better time for me to show up to get the job done (to try and be more convenient for Walmart) and the lady took some time and then she told me that the best time would be if I brought them in at 11AM on Sunday 10/29 (almost sounds like an appointment). I loaded up my car with the wheels and tires and I showed up promptly on Sunday. The team leader Dawn tells me that there is no way she can get me in this day. I explained that this was the time I was told to bring them in and she said I should have scheduled an appointment. I explained that I was told that carry-ins cannot have an appointment and that they are walk-in only which Dawn did acknowledge but she re-stated it couldn't be done today and that weekends are actually the worst time for walk-ins. I told her that I don't need them back today, that could be done at their leisure and just inform me when they are ready. Dawn informed me that she could not keep the wheels/tires overnight. I said that it seems as though they are unable to do this work and maybe I should go elsewhere. She said I could bring them in first thing the next morning (7AM) and she could "try" and get them done that day. I asked what would happen if they couldn't get them done that day. Since they can't be held over night, would I have to return to retrieve them or is it suddenly acceptable to keep them overnight in that specific instance. Dawn had no response. This was a big inconvenience to me as now I had to go home, unpack the tires so I could drive my kids around during the day and then reload the tires for the next day, plus the wasted driving and time. Over all of this I never once got an "I'm sorry you were informed wrong by the first agent", or, "I'm sorry for the inconvenience". I showed up the next day (10/30) and the woman there (I believe Irene) was very confused on how to process the job. Dawn appeared and got through it and I was given a slip with a barcode where I could scan online for status. I was also told by Irene that I would be getting a text message when it was ready. She took my phone number and she was able to find my account in their system. My receipt also shows all of my correct information with phone number. I never received a text message all day. I tried to scan the bar code I was given and I selected the correct service center but it returned no results. Walmart broke their rule of not keeping the wheels/tires overnight. "I" called the next day (10/31) and I was told that they are ready. When I showed up, Irene told me they were ready yesterday. I informed her that I never received a message about it nor did the bar code work. This wasn't a big deal to me as I was in no hurry to get the job finished but it could be an issue for someone else or a future job. Again, no empathy at all. The guys in the garage did the job and were pleasant enough. Unfortunately, everything else that a customer experiences was terrible. If they just took the wheels/tires on 10/29 with the job to be done the following day, there wouldn't have been a problem. Some customer service training is greatly needed."

"Purchased tires online through Walmart and had them delivered to the Cicero, NY auto center. Appointment went well. Both Howard C. and Philippe M. provided great, prompt service. Total when all was said and done was $526, which includes tax. I will say that I priced tires at a very reputable auto place on Brewerton Road, as well as at a very reputable place on Champlain Ave in Utica, estimates were $850-950."