Grand Prize Cadillac

"I had the pleasure of purchasing an Escalade with the assistance of Joshua Rodriguez. He helped me get out of my current truck with ease, no pushy salesman tactics. Please ask for him on your next visit."

"My recent experience at grand prize was nothing short of outstanding. From the moment I stepped onto the lot, I was greeted with a level of professionalism and friendliness that set the tone for the entire visit. The showroom is immaculate and showcases a fantastic selection of Cadillacs, each gleaming and ready for a closer look. The sales team, especially joshua, was incredibly knowledgeable and attentive. They took the time to understand my needs and preferences, and provided detailed information about each model I was interested in. Test driving the vehicles was a breeze, and I never felt rushed or pressured. Joshua answered all my questions with patience and expertise, making sure I was comfortable and informed throughout the process. The transparency and honesty in discussing pricing and financing options were greatly appreciated and made me feel confident in my purchase decision. The buying process was smooth and efficient, with the dealership handling all the paperwork swiftly. They even went above and beyond to ensure my new Cadillac was perfectly detailed and ready to hit the road. What truly stood out was the post-purchase service. The team at Grand prize has been consistently supportive, checking in to ensure I’m satisfied with my new car and promptly addressing any follow-up questions I’ve had. Overall, my experience at Grand prize was exceptional. Their dedication to customer satisfaction, combined with their impressive selection of high-quality vehicles, makes them a standout dealership. I highly recommend Grand prize to anyone in the market for a Cadillac."

"I like a salesman that knows his cars but isnt pushy. Ask for Wilbur P. I liked him and dont say that about most car salesmen ive met. The guy worked with us."

"I'm an ex GM tech, GM service writer and GM service manager. I have moved on to own a couple of successful businesses of my own now. I have always understood that customer service is key to any successful business. I took the Dale Carnegie customer service course and went on to eventually teach it for several sessions. That being said: my Cadillac gave me an issue last Sunday 11/29. The check engine light came on along with all the other service warnings and then would not start. It eventually started and the lights went off, but the check engine light was on so I dropped it at service utilizing the after hours drop box. I heard from a service writer named Jason the next morning Monday 11/30 and I explained the issue to him in more detail than was able to be left on the drop envelope, so that the tech assigned would have a more clear picture of the customer complaint and not waste his valuable hours chasing his tale. Jason told me they would get the car in that day or the next and that he would call me. The whole week went by and I heard nothing from him. Monday 11/7 I called and got bounced around the dealership phone system and had to hang up due my being very busy that day as well. Tuesday 11/8 I called twice, trying to get to Jason in service with no luck. I left a message with someone is sales. Wed morning 11/9 I tried to reach Jason again and got bounced into sales, where I spoke to Charlie. At this point I asked who the service manger was and was told it was Bill. I explained that I had a complaint with service and wanted to speak to him. Charlie asked who my service writer was and I told him it was Jason but again said I wanted to speak to the Service Manager Bill and was told he would leave them a message. This morning, I drove over there on my way up to work and went into service to find out what was going on and why I had not been spoken to in almost two weeks. I walked in and spoke to a polite gentleman in service who asked me why I was there and if he could help me. (I didn't get his name). I told him I was there to find out what the hell was going on with my car and he asked who my service writer was. I told him Jason and he walked me over to his service desk. I waited in front of Jason's patiently as he talked on the phone. He knew why I was there because he watched and overheard me with the previous gentleman, yet didn't even acknowledge my presence while I waited with so much as even a hand wave or a finger, saying ill be right with you. When he finally did, he asked my last name. I then asked him what's going on with my car and why haven't i heard from you in almost two weeks? He lied and told me he called twice and left a message. I NEVER received a single call from him or any other person in that dealership. I hate being lied to. My phone is with me 24/7 because of my businesses and gets answered every time. When I explained that to him he got combative and tried to dodge the subject. He then told me they couldn't find any problem. I said they couldn't find any reason why the check engine light is on? NO CODES? He said no. I was livid. I told him to wrap it up and I'd pick it up later and left. He then called and stated that I left so fast that I didn't give him a chance to tell me what he "thinks" it might be. I asked him again about the check engine light and no codes. He said he thought it might be the alternator. I was now combative because of everything leading up to this call: lack of service, customer service, respect and his whole demeanor behind the desk as if he was better than me or I didn't matter. Not to mention the lying and the fact that he was unable to tell me anything about my car. He then told me he doubted anything I told him about my GM experience because I would have fixed it myself and that he would not service my car. BTW I checked my logs again, no calls. I will be writing GM corporate because I know I wont get the survey. This guy should not be anywhere near a customer, and if he worked for me, he would have been fired immediately for treating one of my customers this way."

"Every aspect of my new Cadillac purchase was first class. The salesman was friendly, knowledgeable, and matched my needs and wants to the perfect vehicle. The price negotiation process was fair and comfortable and the manager came over and was personally involved to make sure I was happy with the process. Once the decision was made to purchase, the car was made available to me quickly with all the paperwork, insurance and financing done quickly and accurately. All in all, this is a first rate dealership where I have purchased many cars over the years and I would strongly recommend them to anyone looking to purchase their next vehicle"