Costco Tire Center

"They always do an excellent job and have wonderful customer service! I drive over an hour to get my tires rotated here and have NEVER been disappointed."

"Had a 1:15 appointment for new tire installation purchased and delivered from Costco online to location. Staff took an extremely long time location item, no one at shop to hinder the process then they decided to take two other customers with any regards to me being on time. Had to call management to intervene as it was already two hours later and still waiting. After hearing staff bicker with management they easily finished the job in 30 minutes."

"First off Alex was awesome, helpful and communicative in my follow up when I returned to get my lug nuts tightened after installing new tires two days before. (Answered all my questions, found the issues with my squeaky hub caps and gave me a couple new valve caps/stem covers as the other ones weren’t adhering to the threads.) Make sure to leave like 3-4 hours in your day to get new tires put on when you come for your appointment. (2 is not enough, I learned the hard way.) I also learned that if you give them a heads up on a tight timeframe they’ll try to keep that in mind. Shout out to the hardworking mechanics who saved me money on new sensors when the stupid valve extenders someone else had put on my tires were stuck on two of them. They had a heck of a time getting them off but we’re able to make it happen and I had no unexpected extra charges (something i especially appreciate around the holidays). Also, a note for anyone who is confused (as I saw a couple people come in who clearly were when I was in the waiting are for hours.) The date in which your tires arrive is SEPARATE from your APPOINTMENT to get them installed. THEY ARE NOT ONE AND THE SAME FOLKS, READ THE INSTRUCTIONS Y’ALL. God bless the guys at the front for dealing with that kind of nonsense every day. All in all, I get the sense that this whole department could use more help and organization as everyone seems to be working their butts off and there’s just always so much work piling up. (Could also be the holiday season or the fact that this is the only Costco for many miles around) However this is usually a lack of upper management supplying a department with what they need."

"I ordered winter tires + rims in August and took the appointment to get them installed in October 2 months later. They had ENTIRE 2 months to get the tire order right and still messed it up. 3 tires were manufactured in 2022 and the remaining 1 tire in 2020 which is past the sell-by date for winter tires. To their credit, they ordered a replacement tire and installed it again but that took another half of my workday and loss of pay. Then again, they installed the wrong tire pressure monitoring sensors and now I have to wait another week or 2 and set up an appointment to reinstall the tires all over again (loss of pay for the 3rd time). I have to bear the irritation of the service tire system error notification for 2 weeks. I am not sure if all this is worth the hassle of having saved $100-$150. If such an amount is insignificant for you, avoid this place."