Enterprise Rent-A-Car

"The day I was suppose to pick up I tried to call numerous times to try to change my pick up time so they would not think I wasn’t showing up and give away my vehicle. After calling literally prob 15 times. Was hung up on saying the mailbox was no set up prob like 7 times. And on hold the other times. Over 3 hours of trying call. Yet I’m at work. I ended up having to download the app and do it. How stupid! When I should’ve just be able to call! Got there was taken care of right away. Guy very nice. 2 people sitting at their desk not doing much. Don’t know why I was on hold so long?? They gave me a car that I think was just dropped off so they needed to clean it. ( had a huge star in the windshield) which was fine. Returned the car on sat like I’m suppose to after hours. It is now Tuesday. I just tried to call to see about my deposit. On hold, mailbox not set up all over again. I called Batavia to see if my deposit was being processed. Some gentleman answered the phone right away and answered my question. Freaking ridiculous"

"Jessica took great care of us with our two night car rental. Not only was she friendly but she took care of things like cooling the inside of the car before we got in. She covered all the options available and made sure we understood all of them. This isn't the first time I've received great service at Enterprise and why it won't be the last. Thank you Jessica and everyone at Enterprise. We had a great safe trip. Darlene and Kayra"

"All the cars smell like old cigarettes and weed. Jessica the manager was rude and hung up on me, when she didn't like that I was saying they don't clean the cars like they say they do. Garbage in the car. Stuff rattling around under the seats. This was in the replacement they gave me too. Very dissatisfied with the quality and service."

"If I could give a zero I would! The two female employees were the most fake sarcastic rude humans I have ever come in contact in my life! Acting like a stepford wife with fake smiles and sarcastic comments I was in utter disbelief! I am older and believe we need more kindness in the world so I always try to be polite I do not believe in being rude I had to walk out and find another place to rent a car! It’s a shame that customer service has gone to the dogs! I do understand if I was rude but I was not! I was pleading for help since my trip was the next day and needed a midsize car as I requested months in advance but was offered “ the option” of two very small vehicles with again sarcasm as if between the two females they were playing some game! I went elsewhere and was lucky enough to receive a midsize car and at a lower rate! Skip to another rental place this was disturbing and would hate for someone else to have the same experience! I wrote this calmly and with sincerity! The Elma on Transit road location!"

"Chris and his staff are terrific they went above and beyond to make sure I got the right vehicle. They explained everything, and there were no hidden fees. When I returned my rental, Chris checked it in and made that go smoothly as well. I'm glad to have gone with them."