Moe's Southwest Grill

"Wow - what has happened to this location??!? Gone completely downhill since the last time I was here (before they remodeled). The place was empty when i got there, 1-2 tables of customers- no one in line. The place is FILTHY!!! Every table and bench covered in food, the floors as well. It looks like it hasn’t been cleaned in weeks or months - the bathroom was also gross. The soda machine also filthy. To top it off the guy in the red shirt in photo (no one had name tags on) seemed clueless and was charging me for guacamole (because a sticker on our burrito signified hot peppers- and had I not been paying attention to the check out screen would have been charged $1.99 for guacamole we never ordered). Also the queso (this same guy) only filled up these tiny cups halfway- until I told him about it, he acted annoyed when I pointed it out. Pop machine empty on flavors and not replenished until I asked the guy. Overall this went from one of my favorite Moes to one of the worst (Transit Rd Williamsville and Union Rd were also awful from previous visits). Will NEVER return after this experience."

"Hit or miss. Different employees every time. Sometimes it’s good. Sometimes it’s very skimpy portions of meat and cheese. Absolutely filthy, dried on sprayed debris all over the soda machine, dirty floors, overflowing garbage, dirty tables, sticky floors, dried on/caked on salsa bar mess, probably the worst I’ve seen of any restaurant. They used to be very consistent and clean. They need some good management with a focus on cleanliness, customer service, and consistency in their products. When it’s good, it’s very good. But it has been less and less frequent in the past 6 months. And please can someone put some salt on those tortilla chips?"

"Came for the first time to Moe's since moving here. Food was good. Service was awful. Got my change back and was handed a half of a 5 dollar bill. I asked if I could have a different one since I didn't think anywhere would accept a half of a 5 dollar. Lady was very rude and placed it back behind the register. I had to lift my daughter up to be able to reach our change and the girl proceeded to complain no one would accept that bill. Just completely rude. I am one to go out often but I Will not ever deal with people like that again..."

"Came to this location on transit and losson in the same lot at target and i used to come to this moes all of the time and it has gone downhill so fast. The place is filthy and they have nobody cleaning it there is food all over the floor and every single table to sit at was dirty and covered in food and garbage. I had ordered a stack which usually comes with queso on it which is also stated on the menu 3 feet away that it comes with queso but when ordering she told me it would be extra which i didn’t argue with because i just figured they switched it. The salsa bar was almost empty and everything looked like it’s been sitting there for like 3 days and yet again was filthy and covered in old and dry salsa. The freestyle soda machine which has the different flavors of soda was out of almost all of the flavorings so we politely asked if they could switch it or if they were just out entirely and the lady who we had asked rolled her eyes and got her manager in the back to do it after giving us plenty attitude. the atmosphere is just horrible and everyone seemed miserable and like they hated their jobs and frankly i don’t blame them. I will not be returning to this location again."

"The line was very long when we first arrived (at dinner time), but we were pleasantly surprised at how quickly we made it through. Our bowls were accurate with good serving sizes and we loved the chips. The seating area was also very clean."