NYU Langone Fertility Center

"I love everything about NYU Langone other than how the non-medical staff treats patients. I go to MSK and Weill Cornell as well. The staff there is much more polite. I’m at NYU today (7/25/24) at their 159 53rd Street location 6th Floor for a CT Scan. The young ladies at the front desk are very abrupt and rude. Perhaps they need more training or a raise?"

"Very happy with Dr. Wertz, the staff, and the overall experience over the past few months. The facility is very nice, morning monitoring appoints are generally very smooth and they try to get you in and out as quickly as possible. Dr. Wertz is wonderful. I completely trust her and her guidance through different rounds of egg retrieval’s. It is true you don’t always see your doctor, and they may not be the one to do your procedure, but Dr. Wertz has made the effort to do my scans when she has been in the office and also I was able to have on retrieval with her. I also wanted to note that my coordinator, Kim, has been wonderful and always gets back to me right away when I call. There are some negative reviews about communication, but I will say that if you call your coordinator they will always get back to you and if you have to call outside of normal business hours they do always take a message as it’s an answering service, BUT, you always get a call back that day from a nurse. Overall, a great experience."

"In my first visit (Cycle Day 1) for a second round of egg retrieval with NYU Langone, I was racially profiled by one of the nurses in this location AND they completely forgot about me half way through the usual morning monitoring appointment (June 21, 2024). This office has a weird set up and there is no privacy. You get your drawn blood in front of other people, in my case today it was a bunch of single white women and a white couple. I was the only POC patient in this area. As I was having my blood drawn by one of the nurses, another nurse comes up to me and asks "are you missing your husband?" I look up and behind her is a man of the same ethnicity as me. I was very confused and told her I don't have a husband. Everyone in that room, including the POC nurse attending to me, gave me this look that they were embarrassed over such an inappropriate interaction. This offensive nurse actually came back to apologize and blamed the man for claiming he was with me. When I exited that "room" and back into the waiting area, I saw he found his actual wife -- who by the way looked nothing like me in features or clothing. After this unsavory interaction, I waited in the next area for my ultrasound. I noticed after 40 minutes, no one was left waiting. My phone suddenly rang and I saw it was the NYU Langone phone number. I picked up and a nurse asked me if I had left the center without taking the ultrasound. I told her I was literally in the waiting area. Confused, I walked back to reception to ask if I went to the wrong section. I had not. I started to walk back and the nurse calling me stepped outside from the attending rooms into the waiting area. No one bothered to look at the waiting area before making the call. I had been there the whole time. No one had ever called my name. As many other 1-star reviews have mentioned: the staff, process to book appointments, and scheduling a call with the doctor are all highly inefficient. You may see the same nurse or doctor twice at most. You must self advocate and know what questions to ask and how to talk to these people who don't read your file. The medical professionals are kind, doing their best and far from perfect, but the NYU system of scheduling, calling, messaging over many different platforms is damning. I wanted to try this 53rd St location for daily monitoring after getting a ton of bruises from bloodwork done by the other W27th St office, but at this point I am choosing between bruises or getting racially profiled and forgotten about. Sad for myself, but also everyone else trying to navigate this establishment for themselves and their families. Okay so the service is bad, but is the food good right? I got abysmal results on my first egg retrieval, putting me into the outlier territory where they can't even explain what happened because my doctor and nurses said everything looked good on paper the entire time up until retrieval. The only reason I am giving them a second shot is because they have my data now. They should know how I respond and compare this to the largest dataset available as this center is supposedly "leading." I am on a new dosage and will update my review on how these went because so far it's been unsuccessful to say the absolute least."

"We have only had a few visits at NYU Fertility Center in Bronxville, but so far we are very pleased with the care we have received. All of the folks we have worked with have been professional and friendly, and Dr. Fino was no exception! Our consultation with her left us very eager to start our family, and very happy that we chose to pursue this process at NYU."

"My experience so far with that center has been quite hectic. I don't think I ever saw the doctor in real life, I only had visioconferences with her on a couple of occasions. The whole process and timeline when I first started was not clearly stated to me, I would receive the information piece by piece and this impacted considerably my decision making for the timeline and next steps. It is close to impossible to get someone on the phone who can help you, you are always redirected to a answering center who takes a message and if you are lucky, you get a call back when you are able to answer the phone otherwise you need to call back and you reach that answering center again and this back and forth process is a real nightmare. There is NO direct line to talk to the doctor's office and very often your messages are not shared with the appropriate parties. This is definitely a communication issue that makes the process more stressful than it already is. The second problem I encountered is coming for a scheduled appointment and having to wait more than an hour, and that is very frequent because they are short on staff. My third issue is with the billing policy. Before starting the process of IVF, they asked me to pay $4600 to test the embryos (I had not even started the process!!) and that would be for 10 embryos. At my age, having 10 embryos is a miracle and they know that, but I still had to pay. If I don't have 10 embryos, they would reimburse 415 per embryo (and not 460), claiming the 45 left are for shipping. That definitely sounds like a great business plan where the patient financial well being is not a priority. Lastly, they forgot to send an important prescription to the covered pharmacy (which is only mailing medication) and I found out the day before I was supposed to take it. They finally lend me some medication but it took a few phone calls to try and solve that issue. Finally, I picked them because they are in Network and they told me they would charge me for the anesthesia because they use out of network anesthesiologists. And of course you have no choice, because you need anesthesia. To summarize, I definitely think that NYU Langone Fertility Center prioritize money over patients well being and that is not a sustainable way to practice medicine. I do think they have a very dedicated team of nurses who are understaffed and are definitely the ones holding that place together."