Dutch Bros Coffee

"Coffee is average, wait time and service was very poor. Drive through took 30 min for one coffee. One would think that it’d be all hands on deck with a wait time this long but while waiting in line saw employees running out the back of the store because they knew someone in line all while making a scene, yelling and running around then ran back into the building. Pretty unprofessional scene all while customers are waiting in long lines. At the window we were handed our coffee with no interaction with an employee, no confirming our order, no greeting or apology for long wait…nothing. Employees inside the building from view of drive through were standing around, screaming, yelling over one another with their personal conversations… no signs of working efficiently or awareness of customers waiting in absurdly long lines. Obvious lack of management at this location, will not be back…average coffee was not worth the wait or the poor service."

"Always takes awhile but I never regret the wait. Great coffee. Wide variety of delicious drinks. FREE Pup Cups for my Romeo . They even serve it with a dog biscuit. Reasonable prices. I had a raspberry mocha with coconut milk. Delicious."

"This location is the slowest drive thru coffee place I’ve ever been to. 5 min no per car time on more than a few occasions. The coffee is great but I wouldn’t recommend it unless you have lots of time."

"I've been to this location 100s of times for my undying coffee addiction. Tonight was just a little different. Ordering was a breeze, got up to the window quickly even though it was super busy. I had my son with me. Was just about to get my drinks, and my son asked where are all the smoke was coming from.... I immediately knew. It was my car. All of a sudden a loud "POP" and then sizzles came from under the hood. I alerted the drive thru staff of the situation and almost panicked when they said they would help push. The manager Stacey instructed me to put the car in neutral and several employees came out to help steer it into a safe place. She was so apologetic and sweet and knew exactly what to do in crisis. She kept her cool and offered to get me some water and a muffin top on the house. I was overcome with emotion when she asked if I wanted a hug which was very much needed. I applaud the staff at Dutch Bros in Sherman because their service extends beyond coffee and muffin tops. I really hope the corporate office sees this and is able not only to reward her and the staff working that night(11/18/2023, 6pm), but to set the bar high for future customers. I will most definitely continue to come here as long as Dutch Bros Sherman location is here."

"The broistas are awesome, always cheery and friendly! Drinks are made consistently between shifts/visits. Great selection of drinks!"