Larry H. Miller Ford Lincoln Draper Service

"I paid 400 dollars to have my damaged truck dropped off there at the collision center. The tow truck driver even called to confirm he was good to bring it and they confirmed. They called a couple days later telling me they "do not do collision work" and "need it to be picked up and taken elsewhere." I had them confirm the VIN of the vehicle because they said they would take it and sure enough we were talking about my truck. Now I have to pay out again for a tow to go do a different collision center because this "collision center" that is attached to the dealership false advertises that they work on vehicles that are involved in accidents."

"LeAnn does a great job making sure you are satisfied with everything, I'd shop there for my next car"

"Long story, buckle up. I had originally taken my Focus ST in because of an oil leak on 2023-08-22. Confirmed diagnosis of a rear main oil seal leak, which is serious and can quickly destroy both engine and transmission, as happened to a coworker of mine on his Mini Cooper S literally about 2 months before, so I really wanted to get this repaired, and quick. Service representative said he would order parts and talk with the people holding my extended warranty policy that day and get back with me when everything was done. A week later, I had to stop by in person because the number he'd given me to call was no good and was a spam number. To shorten a long story, I had to go in person to follow up on multiple occasions over the next few *weeks* to watch him order the parts, on another occasion to watch him file the report with the warranty people, and another to actually schedule the service appointment, sometimes with other people stepping in because my assigned service provider was "unavailable". I finally found the right phone number to call, and even though the service reps on the phone promised to let my service provider know to contact and follow up with me, he never did, which is why I had to physically be there in order to have anything get done. I am finally able to drop the car off 5 weeks and 2k miles later on 2023-09-26 (I asked about getting a loaner vehicle in the mean time to keep miles off the car and risk severely damaging the drivetrain because the warranty explicitly covered that, but I didn't get one), and was promised the job would take 2 days. This time I was given a brand-new loaner vehicle that was fully covered, and that was a smooth process. By the end of the 4th day (2023-09-29), I'm finally told my car is fixed and ready for pickup. I really can't drop the rating more than this because the repair itself went really well (my car has never driven so happily!), everyone else I worked with there was friendly, quick, and helpful, and they all commented to me, fully unprompted on my part, that my particular service rep was not the quickest or most on top of things, so I think I just got particularly unlucky with my service rep. I was very satisfied with all the service that didn't involve him. If you go here, AVOID MARIO AT ALL COSTS."

"I bought my vehicles here so I bring them here for service. The team is always on top of what's happening and keep me informed. No pressure in buying things I don't want. They recommend but that is where it ends unless you want to proceed. Not sure why someone wouldn't want those mileage services. You spend enough on a vehicle, why not get service? Like going to a doctor for preventive maintenance. I would recommend LHM for all kinds of services."

"Regarding Service Dept: I scheduled a recall appointment 2.5 weeks in advance. I dropped off my vehicle in the morning of my scheduled appointment, and was supposed to get a text when it was finished later that day. I did not hear back. I sent a message the next morning and was told they were having issues with a part. No other info provided. What does that mean? I patiently waited until the next day and messaged again. At that time I was told they had to order parts and they would not arrive for another 4 days! Why would they schedule a recall appointment and not have the recall parts?!? I could not be without transportation for that long, so they agreed to let me pick up my truck until the parts came in. After a week of silence, I reached out and asked how much longer it would be. I was then told they do have the parts. I guess I was supposed to be clairvoyant and just know that? Did they schedule me to bring my truck back in to finish the job? NO! That was the end of the conversation. Next, I get a text asking me to rate their service and write a raving review, however if I felt I was unable to give 5 stars, I should contact the Service Manager first. I tried to contact the manager three times and got no response. INCOMPETENCE * HORRIBLE CUSTOMER SERVICE * FAILURE TO COMMUNICATE"