Ford Draper Service Department

"Do not take your car for service here they will overcharge you and they will make problems even worse. Don’t trust Clifford the advisor for service. He did something to my truck and made it worse than it was!"

"The literally LOST MY KEYS!! My entire keychain is apparently just lost to the aether after dealing with this 'service' department, and after they had my car for over three months. Now on top of the worst possible service I could have and Seven Thousand Dollars (not several, seven) the horn on my steering wheel wasn't even fixed with the process. I should have bought another car from anywhere else on earth"

"Customer communication and professionalism I give the guys behind the counter as you check in for your appointment 1 star. I took my car back in today for the 3rd time for a door rattle. I checked in and the man who I spoke with seemed super put off and irritated. As each guy I’ve dealt with there has. I was not expecting my visit today to go well. A mechanic came out and talked with me, climbed in the back seat of my explorer and was able to determine what was causing the rattle. Easy fix. He was happy to help and very friendly. The customer communication guys definitely need to take notes."

"Very disappointed with this service department. My son (who is a new driver) was excited to handle his own car things. He scheduled at for Draper. Upon completion the service advisor told him his brakes were at a 1 and 2 and he couldn’t believe the rotors! (Shocked as I owned the car prior) I made him get a second opinion, and I was right, he is NO WHERE near needing brakes and his rotors looked great! I’m so tired of dealerships always trying to make an extra couple bucks, and better yet off a young new driver, trying to figure this out on his own. It’s actually so incredibly wrong what they do here, so buyer and service needers beware. When dealing with this dealership always get a second opinion"

"Oscar is the worst and doesn't seem to care at all about you or your car. Everyone else seems very attentive and on top of it. We gave him a $250 clutch kit and he lost it! It was less than 24hrs!!! ****Edited an employee named Dustin took the time out to call me and help me feel better about the situation and valued as a person. They did end up finding my part, and also were willing to cover a few oil changes for me in the future. I really appreciate them taking my concerns seriously and being willing to help me no matter how small it may seem. Thank you Dustin."