US Auto Star

"A year ago I bought my first ever car from this place. The car broke down on me not 2 months after buying it. THE RADIATOR WAS HANGING ON ZIP TIES. I ended up paying 2,000 in mechanical repairs before I eventually had to sell it due to everything breaking down and I could no longer afford the repairs. Went to management and they did nothing to make it right. Don’t trust them."

"I had a horrible experience with these guys. They were very unethical. We closed the deal and they gave me 30 minutos to come back with the cash (they don’t accept upfront money as a deposit). I came back in 27 minutes and they sold the car to someone else. If they cannot keep their word on something that simple, I cannot imagine what else they lie about. In my opinion they are not honest. I’d stay away from this shady dealer."

"Bought a car from them earlier this week. They are not your typical car dealership. It’s a small family operated business and they don’t have “salesmen” to try and convince you or annoy you. You either like the car or don’t ha. I decided I wanted the car, and the negotiations lasted all but about 30 mins. Short and to the point. The only area where I think they need to reevaluate is their non refundable deposit policy and to be more upfront about it I understand that they have to cover themselves so people aren’t screwing them over, but their policy is that whatever you have decided your down payment is going to be, they try to collect up front to hold the car. If for whatever reason you don’t get the car, they keep the entire thing. Example: We decided to pay $4500 down and were to pick the car up the next day. Had we not asked, it didn’t seem that they would tell us that it wasn’t refundable at a. If we didn’t come the next day (due to getting financing denied), they would keep the entire thing! However the $4500 was our choice. Not theirs. Had we chose to just pay 1k down, then that would be the only amount non refundable. After questioning it, they did say that they can also just to 1k/day to hold it. Seems kinda steep to me still, but I wish they would have been more open instead of just letting us sign away 4500. Or institute their 1k per day policy with down payments larger than 1k. So if I pay 5k down, and after two days I end up not getting the car, they keep 2k and 3k is refundable. I think this would be a better strategy as the opposite does give the appearance of fishyness. That being said, overall it was a great car buying experience, one of the best and shortest I’ve ever had, and knowing what I know now, I would still come back and by a car from them. I do recommend it. More detail"

"They were the worst dealer In Utah. Took my car there to get fixed was promised they could do it. It’s been over a year I still don’t have my car and they caused 4,000$ in damages the dealership said. Really bad dealership. They say they don’t do repairs but they only buy broken cars fix it until the engine light is off and sell it with no warranty 90% of the cars are broken before hand and are sold broken they just make it look nice"

"My first experience with USAuto Star was truly amazing as it was my first car purchase. As a new college student I needed a reliable vehicle within a tight budget. One of the best thing about their customer service is that they weren't pushing to sell you a car and were very knowledgeable. For my next upgrade, I will definitely come back."