Lone Peak Surgery Center

"If I could give no stars I would. My three year daughter was scheduled for a surgery and I was filling out all information for pre-registration and was contacted (via voicemail) by the office personnel and told that I had to pay for that procedure in full on the day of the procedure. That I would not be able to be billed. I called office back, hoping for an explanation and was met with discontent and annoyance on behalf of the office staff. They could not explain the cause or reason for the surgery cost needing to be paid up front. Mind you I have insurance, they would not bill insurance first. I was very distraught. And was met with a statement by the staff of “Ma’am this is an elective procedure and unnecessary, so if you can’t pay then….” This was not an elective procedure, and in fact medically necessary as stated by my insurance preauthorization. I told them that I am canceling the procedure with them and contacted my doctor’s office. This was for a three year old, and this office staff was rude and lacked empathy. I WILL tell EVERYONE I know about this. Disgusted at how I was treated as though I am a dollar bill and zero regard for my child."

"My wife had her knee replaced recently. I would like to give a HUGE shout out & say THANK YOU to everyone who helped her! Molly, Brandi & Amy, the care and personal attention you provided her with is unmatched! We were there for quite awhile and I was able to observe the whole team in action. As a manager of over 50 people at times, the whole team is a perfect example of what it means to be "cohesive"! Thank you again and keep up the great teamwork!"

"Had surgery on my ankle here after slipping on ice and breaking it. Dr Meadows was my surgeon and he was so great. The PA I spoke with the day before was so kind and explained everything to me. The staff was absolutely amazing. I have an extreme phobia of needles and past trauma from hospitals so I was very nervous. They were kind, compassionate, patient, and overall the most caring group of people I have met. They talked me through everything with the IV. The anesthesiologist allowed me to wait until after the surgery to decide if I would like to have the nerve blocker (an injection in the back of the knee while you are awake) which I greatly appreciated. Dr Meadows was able to get me in less than 48 hours after my break and I am beyond grateful for him and his skills. He explained everything he would do as well as answered all of my questions in detail and with honesty. My X rays looked great and the pain is manageable. The after surgery care was amazing, everyone there makes you feel safe and cared about. I want to say a big thank you to the staff at Lone Peak Surgery Center! Y’all are amazing!"

"They will tell you their Anesthesiologists are contracting. They will not be which results in a higher cost and you having to pay the non-contracting deductible. I highly recommend avoiding them as a provider. It does not matter if you ask if they are contracting before the procedure because each doctor contracts separately. This means they can assign a non contracting physician at the time of your surgery resulting in added cost to you."

"Overall clinical care is exceptional. Nursing staff are unbelievably compassionate and caring. Surgeons and Anesthesiologists attentive to needs and focused on delivering outstanding outcomes. Front desk experience far different from the Clinical experience. First impressions are even more important when you or a loved one are about to receive surgical services."