Los Hermanos

"Los Hermanos’ return to Provo was something that brought a lot of excitement to the community but is ending up in a lot of disappointment. I was sat directly under a plant hanging on the ceiling in a weird corner table off to the side of the restaurant. Our server greeted us by directly asking if we were ready to order. We asked for a couple horchatas and they came out in the tiniest cups I’ve ever seen with like 90% ice. Once we asked for straws, and asked for napkins, we also had to ask for water cups, and those came out bigger than our horchatas, we were immediately in for a clue that this was gonna be a bad time. We got a torta, and a pork Chile verde plate which was ok. When our food came out the server didn’t bother to mention that this plate was very hot, and when my partner reached over to touch my hand, she burned her finger on the plate. The server apologized, and even said “I get it I just got burnt in the kitchen too” but like nothing was done to help. My girlfriend took her horchata glass with mostly ice and put it on her finger, but the server didn’t offer anything to help the situation, a discount or a dessert or anything. We felt extremely rushed, and like our server was going 100 miles per hour. She only ever had one additional table in her section while serving us, and honestly this was just an awful experience. Not to mention nobody even bothered to ask why we were there… it was to celebrate the month of our birthdays since I’ll be on a work trip during my birthday. So thanks guys. Edit. Oh yeah, I forgot to mention the book I got the check in was DISGUSTING. Oil and crumbs all over it."

"Went here because I heard good things about this place YEARS ago. Walking in, the Gen Z hostesses were too afraid to look us in the eyes. They awkwardly walked us back to an open area and still not looking at us, said “where do you want to sit?” What?! Tons of dirty tables, one with a plant hanging so far down a normal person couldn’t sit under it. Common sense people?! Ordered a side of guac that was $9 and received a tiny scoop. Chips were very obviously store bought. Luckily the waitress charged it to an addition at the end. Ordered fajitas for 1 for $16 and got WAY less than half a chicken breast cut into the tiniest pieces to make it look like there was more. I could barely fit 2 tiny tortillas full with all the chicken. It was mostly just onions. Chicken had NO flavor. Luckily our waitress was kind. Overall TERRIBLE experience. Will never be back. This place is not going to survive. I’m all for local food but YIKES! They had a ton of staff members standing around doing nothing at 6:30pm and hardly anyone dining. Please train the people up front to interact normally. So awkward. The quality and quantity of food does not justify the prices."

"We had a great server which helped. We had a pretty needy party of 15 and our server did it with a smile and hustled his butt off taking care of special requests. Now the food was mediocre at best, their salsa was very bland. Thier chips were good. I was not impressed with the food, so we'll most likely not return. There are too many good places we passed going there."

"This was my first time here, I thought I’d try it because of all the hype I’ve heard about this place. Definitely didn’t live up to it compared to other Mexican restaurants near by. I ordered a horchata that was only filled 3/4 of the way. :/ The food wasn’t super good. And the service was slow. Definitely understaffed. They had 3 servers for 13 tables. I also saw they charge $2 for meat per item on the combination platter. Their chips taste like they came out of a bag and the salsa out of a jar."