Pretty Paws Pet Grooming

"I used to stress about bringing my poodles to the salon. My first dog was always stressed out and was in kennels for hours and hours because the salons were overbooked and then I’d get told that he was a terror. I do express to be fair, but my dogs love coming here. The staff are SO nice and they do the best grooms I’ve ever gotten. I took my new mill dog rescue here and not only did he look amazing but he came home happy and totally relaxed. 10/10 would recommend. I feel they genuinely care for your animal here!"

"I brought my Australian shepherd in for an overdue bath and cut. When scheduling I asked if they had experience with Aussies and I was assured they did. My husband dropped off and said to go as short as they can without damaging her undercoat. They apparently took this as shaving my Aussie down to 1/2 an inch all over her entire body… I have never in my life been so shocked upon seeing my dog returned from the groomer. While she did have matting on her butt hair, the rest of her coat was fine and did not require to be shaved that short. They also admitted that they had three people “hold her down” while shaving her coat this short, as they said she was shaking and crying the entire time… lastly, when all 3 of my dogs got home they each spent about 5 minutes at the water bowl chugging water… they were at the groomer from 9:30am-2pm, were they not provided with water that entire time? From the way they would not leave the water bowls, it absolutely seems that way. I will never use this business again and would caution anyone with a particular breed that requires skill and experience with the coat because this groomer is clearly lacking on every level. The lady at the front even admitted she thought my Aussie looked badly, but yet they thought it was an acceptable job?! Absolutely sick and disgusted with the way my animals were treated and work they did. I would give -5 stars if that were an option. Editing my response to respond to the salon. There is clearly not a standard check in process and discussion about what was wanted because if that were the case, both myself and husband would not have been in complete shock when we saw our dog. You are absolutely lying when you say that you stated you were going to cut our dog down to 1/2 an inch because that would have immediately been addressed. We were under the impression that your salon was going to cut our dog as short as her coat could go within the realm of a standard Aussie cut. Which is why when we scheduled we specifically asked if there was experience with cutting Aussies. We would NEVER had agreed to your salon cutting her down to 1/2 an inch ALL over her body. Cutting a dog down to 1/2 an inch all over her body did not require any skill or experience, that is something I could have done at home myself, not paid to be completely shocked and disappointed. In addition to you cutting her that short without discussing that with as, the cut itself is absolutely terrible and the groomer herself even stated that she did not believe that the dog looked nice. We are fully aware of the grooming process of an Aussie and have never experienced the lack of professionalism, communication, and quality of work that we did at this salon. We were also told the owner would be contacting us today? Still waiting on that. Also not sure how you can attest that my dog was not harmed when she was held down by three people as I am assuming you are one of the people who assisted in holding her down? Your salon has done absolutely nothing to ease our complete disappointment in the job done, you have taken no accountability for the lack of communication in checking in the dog and following pick up. Your lack of professionalism overall is evident and in your business and your work."

"I took my kitten Percy to Pretty Paws after he got something heinous and stinky stuck in his tail. I called around and couldn’t find anyone who could take him right away, but when I called Pretty Paws I think they could hear the desperation in my voice and they fit me in! Staff were accommodating and nice, they got him all clean, trimmed his nails, and gave him a sanitary trim in the area where the mess was. When I picked him up he was just as confident and happy as he always is. Everything was done quickly and well and all of the interactions I saw them have with my cat and others’ pets were caring and loving!"

"Convenient, prompt, and professional. Brody is a repeat customer here. Convenient texting to set the appointment, excellent grooming, and call/text when finished. Highly recommend."

"I moved to Aurora recently and had trouble finding someone that could handle my dog’s hair (he has a lot of it) and although he gets groomed regularly, grooming him is not for the faint of heart. Joanne and Mike did such a wonderful job with my dog Bear that they gained a regular customer, I would highly recommend them to anyone! I am so happy that we were recommended to them by our previous groomers after moving. Thank you for understanding Bear’s needs Joanne and Mike!"