Aurora Hills Animal Hospital

"Looks like Aurora Animal hospital deleted my 3 star review so I’ll go ahead and make it one star. This business last time I was in on Tuesday 02/20 at 2:30 PM made my dog cry when clipping his nails and the vet tech Sarah did not say anything to me about it, which is why I left 3 stars. Happy not to be returning and will be reporting to the BBB for deleting negative reviews."

"I really love the staff and care they provide. I've never had an issue with anyone being rude to me or misquoting me like other reviews have said. Every time I go in with my cats, they show me a quote for services and break down what each charge is for so I feel they are very transparent about pricing. Yes it can be expensive but pet care is expensive in general and I'm willing to pay more to know my fur babies are taken care of. The last vet I went to, I felt like he was very judgemental and condescending and didn't take the time to actually talk to me or explain things and I've never had that problem here. They're very hands on and even gave me printed instructions on how to help take better care of my kitties dental hygiene. All the staff are very sweet to my kitties who can be very shy in new places."

"This place is really nice and professional, the prices are a bit high but that’s to be expected when given professional care. They take care credit and spot which is a bonus. I like that this vet takes minor consultations over the phone, they were really helpful when my kiddo accidentally ingested some ibuprofen. The place is very clean and cozy, and they provide treats for the kiddos during their time there. All in all a very great team!"

"UPDATE FROM 11/16/23 DO NOT USE THIS VETERINARIAN. We used to have no problems, but recently we have had nothing but problems. We will set appointments for our cats / dogs under the impression that it’s going to be a certain price. When we get there they always double the price and try tacking on extra charges. We actually had to walk out of the clinic today because Jordan was so rude that she slammed the waiting room door on us while we had a nervous cat and a dog in there. The only reason she was mad was because she quoted us over $400 after we were told that the cost for the visit was going to be around $200. She even said she was trying to save us money and was annoyed that we were asking questions. I’m sorry but I’m always going to ask questions when something like this happens, and has happened multiple times… I am never going back there and do not trust these people with our animals anymore. If you are going to slam the door in my face, who knows what they do to your animals when you’re not around. Jordan should not be working in a customer facing job, and this place needs to get their system fixed and their front desk staff trained so they stop wasting people’s time and money."

"Took my 9 week old kitten in yesterday! Staff was great and Dr. Davies was awesome. They treated us really well! Ruby is the cutest staff member! We love Dr. Davies!!!"