Athleta

"Last week, my daughter and I had some time to kill in the Cherry Creek area. We stopped by Athleta to see what was new. Hannah helped us and she was such a delight! Rather than say, "it's over there", she asked my size and went and picked up the two things I needed. She was so fun and pleasant, very helpful. We will definitely be stopping by this store again!!"

"Super friendly, help me find the right size and the right items! I asked for leggings just to try things on with, and ended up falling in love with them. I also just needed new leggings anyway, so it worked out. Really cute, new technologies, love the customer service!"

"Kaitlyn, Shawn, and Susie were excellent help! All three did an excellent job at helping me try on and experiment with several items, all while remaining patient and providing honest opinions. I like to build my closet slowly and intentionally and I loved that there was no pressure to purchase more than what I was comfortable with at the moment. All-star team!"

"I have always loved the clothing at Athleta. Today I had an exceptionally great experience while shopping. I went into the dressing room with a lot of items to try on. I realize I had grabbed the wrong size in almost everything! The women named Bella in the fitting rooms was so sweet and helpful. She grabbed me all new sizes and colors multiple times! She made my shopping experience very pleasant."

"I love Athleta products and frequently purchase online. I returned an item to this store. The associate scanned it then said I would get an email confirmation. It never came, so I went back to the store for a paper receipt. When my refund didn't get issued after five days I called customer service and they said nothing was processed and couldn't help me. So I called the store back. The manager wouldn't even get on the phone, and basically said she couldn't do anything about it. Lucky for me I was adamant to get that paper receipt. Also lucky for me the associate that answered the phone was actually competent. She had the idea to run the return again over the phone, which wouldn't have been allowed if it were processed correctly the first time. In short two of the three interactions I had with the mgrs & staff at this store were not satisfactory customer service. The staff that processed the original return, and the manager when I went back to get the paper receipt, were stuck up and prissy. Athleta should consider the type of culture these type of people are promoting for their company. They should also consider the level of incompetence of people managing products that are not cheap. To the associate who thought outside the box to solve this simple transactional problem, Good luck to girl. Thank you for preventing me from having to drive my behind down there to resolve this in person."