Big R Stores - Evergreen

"If they had a metric nut that he needed for the transmission. I can't remember their names but got speedy service to their hardware guy to find out they do sell metric nuts in different threads and sizes. Thanks folks at Big R!"

"It’s nice to have this store in Evergreen. The staff is great. The only issue I have is with their power tool return policy. I avoid buying power tools from Big R"

"Almost everything... if it was in stock. I know that the pandemic was a challenging time for businesses to keep products in stock. For a long time I gave them that excuse. It is now 3 years later, though, and we as a country have moved past the supply chain issues. Most companies are now dealing with overstock issues, but Big R still seems to struggle to keep products in stock for some reason. Their employees are frustrated, their customers are frustrated, and they would make thousands of dollars a year additional just off of me if they kept products in the store. I live 6 minutes away, and Big R is always my first stop when I need most things, other than groceries, but 60% of the time, I leave empty handed. This seems to me like serious mismanagement. Ask customers when they leave if they were able to find everything and take note of what you're missing out on. I guarantee it's no small amount."

"Beautiful...it is like being in Colorado and not caliado. all you have to do is go 75 miles any direction except West on I-70 and you also find real people. everyone is helpful there is no selfcheck out. they do sell guns so stay away calirado. and if you want to fix your farm..? I don't know how they don't go out of business? there's no farms near there but there are real people in the store not just the employees."

"Unfortunately, I did not have a good experience with Big R. I purchased a pretty expensive snowblower which broke after the first winter season. It was still under the warranty, so I brought it back requesting to have it fixed or a monetary refund. Big R told me that they don't do the refund nor replacement as they have a certified service center for the tools they sell. I agreed to have the machine sent over to the service center. Six months later (through the winter), the Husqvarna snowblower is still not fixed. Big R is blaming Husquarna for not delivering spare parts. I was pretty frustrated as I was unable to use the snowblower this winter. People at the service center were rude enough to say that that it is not their problem and that if I don't want to keep waiting they can ship it back to me and I can deal with it on my own. My advice is not to purchase any expensive tools or machinery at Big R. I was hoping to support smaller retailers but now I understand why Home Depot or Amazon is better at this. Just a sincere appreciation of the customer and great customer or replacement service. One positive thing: Lee the store manager was always helpful and gave me a store gift card as that was something from his initiative to sympathize with me."