The Home Depot

"I ordered a countertop and the contract does not state that I have to construct supports for the counter extension. I was advised today by Home Depot’s contractor (Front Range) that I have to construct these supports. I’m a 76 year old widow. How the heck am I going to construct supports?! The contract was for fabrication and installation of the countertop and to me, installation means all aspects of that process. I have requested that they take responsibility for the supports and if they refuse, I want a full and complete refund!"

"Flooring- horrid experience. Bought LifeProof flooring from Home Depot and had it installed. We have 1,216 square feet worth being installed. That cost over 8K for product and installation. We moved everything out of our home because we were told that nothing can be on the floor. No problem, we put it all in storage. Then, the week of install we are told we could not stay in our home during installation. Yes, it's two full days to find a place for our pets and us to stay. Plus, the installation liaison was terrible to communicate with because she, Roberta, kept us on speaker phone and yelled at us the entire time. We didn't need speaker phone because she shouted the entire time. She didn't ever stop talking, we couldn't ask any questions because she didn't stop. Then, when I finally gave up and talked over her, she scolded me for talking over her. Roberta tells me only two days for complete installation . Yes, you read that right for over 1,000 square feet on 3 levels. As you can imagine, it's a joke. Finally, the installation is considered complete. It wasn't performed correctly, it looked terrible. Home Depot decides that we should have them come in to our home again to evaluate the crummy job. I already sent them photos and we had already left town for work. Believe it or not we have a life outside of home Depot. Therefore, no one would be there to let them into our place. While we were out of town I had an emergency surgery. Home Depot calls to tell me that there is nothing they will do because I cannot be there to open my home for them, they told me I'm NOT cooperating because I will not fly out to Colorado and accommodate them. Fine, I'm over it, we will chalk the place and make it look best we can on our own. But, that is not the only issue. Home Depot over rang the flooring cost by 331$ so every week I go to or call Home Depot. First excuse is it's Cindy's (Cindy sold us the flooring) day off today, I just want my refund, I do not need Cindy for a refund. Then, I leave Colorado again for work, so I call and the Manager, I think her name is Lou. She says, I'll return your call by the end of the day. Guess what? No call. Nothing. So, I'm back. I'm told Cindy's not working, again it's her day off. Yep, it's my day off too... seems that I spent most of my spare time dealing with Home Depot. The manager Lou.. basically looks at me and does nothing. Nikki recognized this is a situation that requires customer service. Thank God Nikki Glasgow was there to help me. Nikki said, I'll help you and calculate the amount owed, the other manager, Lou, would never do that to help me. That other manager would have me chase around that money till I die. Nikki was there to work, and she did a great job. She did the work no one else would do to make things right. Nikki is new to that location in Evergreen. Nikki got my refund sent to me. We paid for the work in December got the install and on May 11,2023 refund check is in the mail. She is the best employee at that place. Do not buy floor installation, put it in yourself. They are terrible, and if you expect a refund on a flooring job. It will not happen, unless Nikki is working. These people at Home Depot will NOT get another penny out of us as a long as I live. Lowe's or do it myself and save the hassle. It's not like the work I paid for was actually done, when those guys left my place. We ended up traveling back and forth on our days off to complete the job. It is terrible they treat any customer so poorly."

"It’s nice that we have this store in Evergreen. However, it’s small and often doesn’t have what I’m looking for. Can’t tell you how many times I have to go to the Golden store to get what I need. The staff is great there. I just wish it was a bigger store."

"Mitchel in customer service is awesome. We had an item not ring up correctly but didn’t realize til headed home -50 min away! We were in a time crunch to get the price fixed and get back on the road. It was a $200 price difference so worth our time going back! Mitchel was on it - got the correct price - made the return - quickly found a manager (Dawson) and took care of us very efficiently. Kudos to Mitchel and Dawson. Thx"

"The staff at this location work hard everyday to maintain a clean, stocked, and safe store for their customers. Their employees and managers are knowledgeable of their products and where things are located. Not only that, they are glad to help you with your shopping experience and with your project questions. They know their stuff and are glad to have you in their store with them!"