Appliance Factory

"From the sale to installation everyone was very helpful and knowledgeable. The delivery guys did a fantastic job. We had a very tight space making removal a bit difficult and they got it done without a nick or dent anywhere."

"Went in looking for a stove, good selection didn't have ours in stock but we need one ASAP! All 3 nice gentleman working today helped us find one we could pick up the next day! Ron the salesman was very friendly and helpful! Thanks!"

"I purchased a washer and dryer, opting for the extended service warranty for an additional $440, expecting it to provide convenient repair services. However, shortly after I started using the appliances, I encountered issues: the washer began leaking and the dryer failed to heat properly. When I reached out to the service line for assistance, I was disappointed to learn that the earliest available appointment for a technician was at the end of February, which was a month away. This experience has led me to conclude that the warranty is not worth the extra cost, particularly due to the lengthy wait times for service. Consequently, I strongly advise against purchasing their service plan, especially if you require prompt repairs for your appliances."

"At this point minor irritation has turned into a massive waste of time and ultimately money. I ordered new appliances to be installed. First, the sales person ordered the incorrect refrigerator despite the fact that I had pointed at the specific model on their sales floor that I wanted. While all of the installers who showed up were professional enough, one delivery was an hour outside the window and another was 30 minutes. Given that I had my day scheduled around the window it was stressful dealing with them when I wasn't prepared. I also had a surprised $270 added charge from the installers for the dishwasher to change it from a hard wire to an outlet install which both wasn't something I was warned was a potential added charge, I haven't found anything supporting the installers claim that it is required by code. Finally they installed the refrigerator with all the foam, tape, and plastic still on everything, it's taken multiple days of wrestling to take the refrigerator shelves back out due to the tape and foam and the bottom shelf has an ice maker attached to it and so far I have been unable to figure out how to remove it with the water line attached nor have I figured out how to disconnect the line. At this point I've wasted money on installation and because of this, I still have nothing in the refrigerator. So far the extent of response I've gotten is an "our bad" and allegedly an $80 refund that I haven't yet see reach my card. At this point I'm expecting that I won't receive the rebate that they advertised as part of the sale either. I've used Appliance Factory in the past and it's been good but given just how much has gone wrong here I'd still assert this isn't a fluke. I strongly recommend going anywhere else. Most businesses do price matching these days so service is what matters and Appliance Factory has failed."

"Kyler was AMAZING!! Best customer service I've seen in a long time. This man LOVES his job. He deserves a raise or at the very least, company-wide recognition! He's my Go-to for appliances now! We got this beautiful French door refrigerator for half price just because of the small dent on the freezer handle! Brand new, never used!! I'm so happy with my kitchen again!"