The Home Depot 7990 West Crestline Avenue, Denver, CO 80123

"Tried to get information on a product before coming in to buy. Service desk hung up on me once and the individual I finally spoke with would not answer technical questions, just kept repeating we sell this stuff, we are not experts. Try any other Home Depot, lots around."

"Like it, don't love it. My complaint is that there just aren't enough folks helping people find stuff. Don't get me wrong - they are all courteous and will help you find stuff - you just need to go track them down."

"I purchased some blinds yesterday that I was planning to install later in the evening. When I opened the box, I noticed that the needed hardware and instructions were missing. Annoying. Took a look at the box again and saw it was held together by scotch tape. Apparently a returned item. This morning I took it back and I told the customer service rep that I wish the store didn't put back incomplete items back on the shelves as if they were complete new ones. Her response: "It's not our responsibility ". This took me by surprise. When I asked her who's responsibility is it? Her response: "Another department " Seriously, Home Depot. Train your staff on how to handle returns better to prevent incomplete products from ending up on the shelves as well as how to respond more appropriately to customers, This employee's response was completely unacceptable."

"I've been at this store weekly since moving to the neighborhood 3 years ago. Recently, we've had a lot of projects, so I'm there almost daily and I've really started noticing how great the service is here! I try Lowes around the corner occasionally and can never find anyone and when I do, they are not helpful at all. Home Depot staff are way better. First, Crestline Home Depot have enough staff that you can generally find someone to help pretty quickly. Many of the staff have been there for a long time and really give great advice and are helpful. The young ones that don't know much are at least friendly and smile and seem genuinely interested in helping. The woman I worked with in special orders was great and figured out what I needed and had personally ordered samples of a shower wall material that made my bathroom project much easier. I actually did have a nightmare scenario with a dishwasher instalation a few months ago. Home Depot staff as usual knew a lot more about the various models than Lowe's and it was easy to get what we wanted on order with Home depot. The installation company Home Depot uses however was horrible and installed an obviously damaged unit and it took me a month to get resolved. the delivery company refused to take responsibility because I didn't call within 48 hours of the installation to report this unknown leak issue. how crazy! I didn't know there was an issue until it started leaking and couldn't see the huge dent in the back. really screwed up process!! Ultimately, I got the Crestline Home Depot store involved and Sue was great. I felt terrible the local store had to fix the problem since it was this delivery company's issue, but they gave me a new unit and it all worked out. Sue called proactively throughout the process to stay on top of it. Her commitment to getting it resolved was so appreciated. I was really a mess when I started working with Sue. It took me a week of back and forth with Sue to believe it might actually get resolved and start trusting her. She did exactly what she promised and handled my frustration really well. I've also gotten great advice in plumbing, rentals, gardening etc! Thank you Crestline Home Depot Team! The photo I've included used the Delta shower enclosure with flexstone walls the special order dept recommended."

"This location is really convenient for myself. I own a painting company and we do lots of business here. The staff and employees at this particular location are dutiful and never walk by without acknowledging you. They will literally bend over backwards to help you. Sometimes, when I’ve been procrastinating, my dog Sprocket will nudge me and politely remind me that it’s time to go to Home-Depot."