Westerra Credit Union

"Incompetence! Stay far away. It's only a matter of time before they screw with your money."

"I’ve been a member of Westerra Credit Union since 1986. They are an amazing credit union to work with, and the nicest people you could ever imagine! Very professional and lots of great products to offer the credit union members."

"After being a member with the Credit Union of Denver for more than a decade and repeatedly dealing with poor customer service, I switched to Westerra Credit Union. I've only been a member for a few weeks and have experienced nothing but poor customer service since I became a member. The employees here are incompetent. I signed up for their credit card and initiated a balance transfer from my old credit card. This should be a pretty basic transaction, but Westerra has made it very complicated. The representative I initially spoke with on the phone seemed hesitant and unsure on how to start the process for a balance transfer. After spending an insane amount of time on the phone with the rep to get the balance transfer setup, I was told the transfer should be completed in about 5 business days. Here I am checking my account with my old credit union and wondering why the balance is still there and then all of a sudden I receive a check in the mail from Westerra. A check that is made out to my old credit union and was supposed to be sent directly to them, but instead it was sent to me. After speaking with a manager at Westerra, she was quick to point the finger at the department who mailed the check out, saying its their fault and this has never happened before. She told me the check could not be reissued and that its my responsibility to get in the mail and sent to my old credit union, even though its their mistake. They did absolutely nothing to help me out or make it right. It looks like this is a glimpse of what customer service will be like in the future with Westerra. They have wasted so much of my time. I do not recommend becoming a member with them. They are extremely disorganized and should not be handling people's money."

"I have banked at the Green Mountain Westerra for many years. I've always found their employees to be so helpful, professional and courteous. All my accounts are at Westerra including my mortgage. I recently did a refy with Nancy Lumbye. She guided me through the process so that everything went smoothly. Nancy is amazing ... so attentive & helpful!"

"Working with Nancy Lumbye on several mortgage deals has been a total pleasure. We never consider shopping around because we know we will get the best rates, the best service and all while being very low stress. Nancy makes it clear what she needs from us to help make a transaction easy and successful. If we are having difficulty securing any type of requested documentation, she will help in any way she can, often going above and beyond the call of duty. Her knowledge and skills in processing mortgage loans and her belief in making the customer feel valued are an unbeatable combination."