Charleys Cheesesteaks

"The cusromer service was awful. We tried to order from the machine, but couldnt, so the lady behind the counter yelled at us for not using thr machine and told us she was going to make us wait. She intentionally took longer even though I explained why we couldnt use the kiosk. This was a $9 sandwich. I ate half because I was starving, but threw the rest away."

"If I could give this location zero stars I would. We ordered from the Charles website directly. We ordered 1 hour and 5 minutes before their listed closing time. The order was accepted and 2 hours later we had not received our food. We called and called and no answer. Well there was an answer but it was more like an answering service retrieval message. The order was eventually cancelled by DoorDash. The charge for the order $43 was pending so we suspected it would eventually fall off. No such luck the charge went through the very next day. Again we called and ran into the same phone answering service. Finally we called the Denver Premium Outlets main number and they connected us with the store directly. The manager said he could do nothing about it, as the info was closed every day and he could not see the order. Interesting in this day and age of technology that he could not find a way to look. I bet however if he chose to look back, with the order number and the exact amount of the transaction he would see if in their credit card tally for the day. I then talked to the owner who did say she was sorry but the fact of the matter is they have my money, we had no food and they said you need to wait 5 - 7 days to see what happens. Seems a bit ridiculous to me. Poorly run business, poor customer service. We will not go back and we will share this with as many people as we can."

"Hands down the BEST Steak-n-Cheese!!! I ordered mine with extra provolone BUT I shouldn't of because they are very generous. I love it simple with lettuce tomatoes grilled onions & banana peppers!"

"Just got my grub from Charleys, boy does this Philly hit the spot! So tasty. Except for the fries, they were mushy and gross, tasted like oil and not potatoes, otherwise I would 5 star it for sure."

"I got the bacon 3 chicken. Only reason I gave off a star was because I asked for crispy bacon and I felt as if I only got a few fries. Service was great. The people were great. I got my food fast. I was a little upset I order the combo but everything was separated in price. I'm used to paying 11 or 12 dollars for fries and drink. I'm guessing because its in the mall thats why. Still my favorite place to eat. My order was right so its a nice place to eat. I would eat here again"