Firestone Complete Auto Care

"This shop unfortunately made my problem worse, did not align my vehicle and then wanted to charge me $400 and make me replace my wheel because of their mistake attempting to remove a stuck lug nut. It was clear the technician did not know what he was doing as I took it somewhere else and had it fixed for $100 by simply drilling out and replacing the stud. I would not trust this shop for anything but the most basic oil change."

"I had a very pleasant experience. I was in the market for four new tires & not only were they able to get me in next day (while working around my work hours), but they quoted me an extremely reasonable price that was pretty much the budget I had. The staff was friendly & personable as well. My coworker/friend had originally referred me there due to her & her husband having a great experience. Will definitely recommend & use them for future work. Well done!"

"Really great location with awesome Staff. Kyle took care of me throughout the process and had excellent customer service. The team ended up staying an hour late on a Sunday just to service the last couple of cars (mine included) and can’t recommend them enough. Kyle is great with customers and really makes sure the job is properly done. Thanks team!"

"Don’t waste your time here. ( READ) I brought my lady’s Tahoe here for a simple oil change and a tire rotation that came with free inspection, a few months back. Today she noticed a low oil pressure light chime. She called me as soon as that happened.(she works from home and so she does not drive it often) we haven’t even hit the recommended x amount of miles before another one. I checked the dip stick as soon as I got home, and it was dry as bone… looked under there’s leak on the ground and I look up above the leak, the oil filter is not tight and there residue of oil on oils pan, subframes and transcase. I took pictures of it incase I need to take legal actions. Called to speak to someone to discuss the issue, and Anna answers. Over the phone, she seemed knowledgeable also told me I could bring it in for inspection and that she’ll have one of her techs look at it. So I did, but as soon as I came in she looked annoyed and barely heard my concern and told me to just hand my keys over. I gave it to her and asked if the inspection is going to be done to the engine since the oil has been empty. She just gave me a simple yes and nothing else, other than her taking off without any info on how long that’s going to take. I waited an hour before I saw someone from the shop come out and I asked him if Anna said anything about my car needing the attention since I’m, literally the only one in the store at 12:00. He said Anna never said anything bout it or in the queue and he’ll put me in the list next. Bottom line is, I’m still here 1:45pm and I have somewhere to be. I wouldn’t have come if I knew they weren’t going to accommodate me. Wasting my time for someone to inspect my car and fill it back with oil before I leave. Don’t waste your time here."

"I had to switch Firestone locations because the one I've used downtown for the past 15 years was bought by the city, probably to overbuild more apartments. However, I was very satisfied with my visit to this location. I had an appointment for 9:00 A.M. and they were done with my vehicle within about 90 minutes-- tire rotation and balancing, alignment, oil change, and new blades. They readily honored the coupons that I had printed off of the Firestone website. The only suggestion I have is perhaps an electronic bell for the front door, to let someone know a customer has entered. I stood at the counter for about 8 minutes until someone finally looked up from their phone and came in from the garage to help me. Other than that, I will patronize this location from here on-- there are stores and fast food across the street while waiting for your vehicle."