O'Donnell Ace Hardware

"Old school in that the workers actually know stuff and super helpful. Not like chains where employees actively avoid helping."

"i normally shop at the location on hickman, but went to the beaver location as my buddy favors it, they where busy and i had a long list of things i needed, when this young associate asked if i needed any help i said no as i needed so many things as wasn't in a hurry, as busy as they where this young man, probably 30 seemed to be around eveory corner, e#wat first i ignored it thinking, " why would this guy be breaking his neck watchin me?",but it was very obvious he was. i will never darken thier doors again,buddy said Same, would appreciate a response"

"An awesome neighborhood hardware store. They usually have everything I need. They are always friendly and helpful. Highly recommended. Great people."

"I bought my Ego mower here and had great customer service at the time of the sale and with a warranty issue"

"I stopped in over the weekend because I was looking for Mrs. Meyer's Acorn Spice hand soap. I called the University location because they're closer to where I live, but the helpful woman who answered the phone, told me that the Beaver location was the only one of their stores that had this particular scent. So, I headed over here but I couldn't find that scent. A young employee asked me if I needed help and I told him my plight. He checked and said they had six in stock somewhere in the store. He went to look for them. A short time later he came back with someone who I assume was the manager. He assured me they were looking for it. They just didn't know where in the store they were. After some time later he told me he couldn't find it but he offered to take my name and phone number and would call me if they found it. I thought that was very nice of him to do that. I've never had any store manager do that before. I was very impressed. In fact, when I haven't been able to find a product in most big box stores and ask an employee for help, they usually give up after 30 seconds and tell me they must not have it if it's not on the shelf and don't even check in the back for me. But my visit wasn't a total loss because I found my all-time favorite Mrs. Meyer's hand soap there—the Iowa Pine scent. I felt like I struck gold. I have never been able to find any of the seasonal scents (which are way better than their regular scents) in any of the big box stores like Target. When I looked on the shelf here I even saw more seasonal scents than I've ever seen before. I was in hand soap heaven! I was very impressed with how clean and bright the store was. They have a large selection of Yeti tumbers and coolers, too. I love this store! I wish I could give this review 6 stars. These guys know the true meaning of excellent customer service; something that is sorely lacking in most stores these days. I will definitely be a repeat customer."