Hy-Vee Grocery Store

"Very unhappy with Hy-Vee today as I stopped by to confirm an order that we placed back in the early part of January for some fish for our fish fry coming up on March 11th and to hear them say that they now can't get it. It didn't go well with me on that when the man I put the order with quoted me 3.50 per# for the fish and then for him just telling me that he could not get it or that it is going to cost 5.75 per # This is not right!"

"The store is clean and the employees are friendly. Unless something is on sale, it's overpriced, but I still shop here specifically for the Iowa and Nebraska brands that aren't as easy to find at the big box stores, and the bakery items!"

"Pretty good consistency on availability. They have decent quality control and cleanliness in the produce department which is a big factor in where I shop for myself and as an independent contractor. I hate delivering less than the best and this location keeps pretty good tabs on making sure moldy/damaged produce is removed promptly. I wish that was something corporate would budget for; more routine and thorough cleaning and rotating of produce. This statement will stand on all locations that I review until corporate hires more staff explicitly for this instead of trying to overburden current employees. I know they have a lot to do in each short shift of theirs so it is nearly impossible to “blame” staff for doing what corporate demands of them. They have to stock, clean, rotate, assist customers along with making sure everything above is performed to quality/corporate expectation level. Please stop cheating yourself(corporate), the employees, and the customers. You loose more money having dirty/moldy/damaged products than you would by hiring enough people to do quality work in their shifts instead of being rushed or not getting to everything."

"The other bought groceries on my healthy food card. At checkout my card, wouldn't work. The store was quite busy and there were people behind me. The checker never looked agitated or rushed. I was apologizing and her response was Its ok, don't worry ". One of the managers came and instead of sending me on my way took me to the courtesy counter and tried to get my card to work anyway possible while I was on hold about the card. After a half hour I just hung up. He had gotten the card to accept 50 dollars and let me pick out what I needed most. Never once tried to rush or even give up and so understanding. I was so humbled as well as very impressed!"

"I was blown away when I walked into this amazing grocery store! Hard to believe the amount of beautifully presented choices of all varieties of food from produce, meats, cheeses, baked goods, fresh fish and seafood, salad bar..... truly incredible! The store offers just about anything you can think of and some items you would never dream of! Even just fun to walk around and feel the ambience. I'm overwhelmed to find such an array in Council Bluffs, Iowa. There's even a nice Cafe inside the store! The employees were very friendly and helpful! What a hidden gem of a grocery store!"