Hy-Vee Grocery Store 2323 West Broadway, Council Bluffs, IA 51501

"I was taking cans in the redemption center and the Hy-Vee manager came in and said that cans have to be serrated before u come to store ,I'm on a bike cuz I don't drive how am I post to separate cans and carry them in ,I try to keep each brand separate butthere in bags ,so any way the manager gets mad and bans me from store has 2 employees walk me out to my bike and continues talking stuff to me laughs at me ,tells me I don't by stuff there land enbarres me in front of shoppers, I'm thinking about getting a lawyer and suing Hy-Vee for his actions"

"Floral department exceeded all expectations. Wow, what a great experience I had. I wish I remembered the name of the gracious lady that assisted me. Superior customer service that was a rare treat!"

"This place is always pretty great. The lines move fast. The store is generally well-stocked. I'm not sure there is a helpful smile in every aisle like when I was growing up, but there are many friendly faces willing to help. Of course, this good customer service is reflected in the prices. I suppose quality always costs more. Want to save more money? Go to Walmart. Want good customer service and fresh selections? Go to Hy Vee."

"The fresh produce and meat is top tier. However, the Deli needs work. The chicken is always dry and seems old like it's been sitting too long under the heating lamp. Seen this like 3 or 4x. Also, the fried chicken always has a hard, thick crust with dry meat inside. Also went in the deli and 3 guys working were talking to each other and took 5 minutes to even acknowledge me. A constant bright spot is the all you can eat Italian, Chinese and comfort food combination for $15 and I always enjoy the lounge with restaurant/bar seating. The fresh squeezed juicer machine was also a plus!"

"Very great service. Employees are very professional. Sold us on the Chinese takeout which was delicious. The man in the photo needs a raise."